Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Personal Interests
References
Timeline
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Kaley Waddell

132 Kentwood Drive, Red Deer,AB

Summary

Compassionate social work student dedicated to anti-oppressive practice and social justice eager to apply my academic knowledge and personal skills in a professional setting where I can provide inclusive and empathetic support to those in need while working towards social change.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food & Beverage Server

The Keg Steakhouse & Bar
Red Deer, AB
09.2017 - Current
  • Provide exceptional service to high volume of daily customers.
  • Answer guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Address concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Implement sanitary food handling, holding and service protocols.
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Complete cleaning duties such as bussing tables, tidying up server stations and sweeping and mopping floors.

Shift Supervisor

The Keg Steakhouse & Bar
Red Deer, AB
01.2023 - Current
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Complete opening and closing duties to facilitate business operations.
  • Resolve customer complaints and report issues to senior management.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.

Legal Assistant

Donna Purcell QC Law
Red Deer, AB
01.2020 - 08.2022
  • Maintained client confidentiality.
  • Corresponded effectively with a wide array of clients, courts, attorneys, and medical providers on a daily basis.
  • Coordinated client intake and participated in client interviews while assisting in the sign up process by providing the client with the necessary information regarding the course of their case.
  • Ordered, reviewed, prepared and delivered client records to insurance adjusters and defense counsel.
  • Filed pleadings and paperwork to meet strict deadlines.
  • Performed administrative tasks such as managing a high volume of phone calls and emails, coordinating meetings, processing mail and explaining policies and procedures to clients.
  • Assisted with drafting, reviewing and filing of claims.
  • Assisted in planning and attending after hours work events to support business development.

Education

Bachelor of Arts - Social Work

Red Deer Polytechnic
Red Deer, AB

Legal Assistant Diploma

Robertson College
Calgary, AB

Skills

  • Communication: Experience communicating with a diverse clientele as an active listener who communicates with confidence, respect, and the ability to understand nonverbal cues
  • Empathy: Inclined to consider and understand others ideas or feelings from their perspective
  • Critical Thinking: Can identify simple and complex problems and implement effective solutions from an unbiased standpoint through analyzing information
  • Adaptability: Can adjust to changing circumstances and expectations, willing to take on new roles and responsibilities as needed
  • Collaboration: Ability to work well with others and foster positive relationships with shared objectives
  • Organization: Ability to stay focused on several tasks to maximize efficiency and prioritize to meet deadlines and goals

Certification

  • Yoga & Ayurveda Center - Certified Yoga Instructor RYT-200
  • Brain Story Certification

Volunteer Experience

  • Bethany Care Center - Direct Care Giver - Red Deer, Alberta - 130 hours to date
  • International Volunteer HQ - English Teacher - Bali, Indonesia - September, 2019 to November, 2019

Personal Interests

  • Yoga
  • Holistic Health
  • Hiking
  • Trail Running
  • Camping

References

References Available Upon Request.

Timeline

Shift Supervisor

The Keg Steakhouse & Bar
01.2023 - Current

Legal Assistant

Donna Purcell QC Law
01.2020 - 08.2022

Food & Beverage Server

The Keg Steakhouse & Bar
09.2017 - Current

Bachelor of Arts - Social Work

Red Deer Polytechnic

Legal Assistant Diploma

Robertson College

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Kaley Waddell