Ashley Wright
Newbury Park
Summary
Compassionate and detail-oriented professional with a strong foundation in teaching, client service, and wellness. Brings hands-on experience in engaging diverse individuals, maintaining patience in high-demand situations, and following structured plans with consistency and care. Proven ability to observe behavior, communicate effectively with children and adults, and create a safe, supportive environment. Dedicated to helping individuals thrive through empathy, collaboration, and a commitment to learning and growth.
Overview
20
20
years of professional experience
Work History
Group Fitness Instructor
LA Fitness International
06.2019 - Current
- Creates structured and innovative fitness programs to be executed in small to large group atmospheres.
- Manages weekly group fitness classes of up to thirty-five members with consistent participation and positive feedback.
- Performs regular assessments of participant fitness levels, correcting and modifying as necessary.
- Teaches diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Demonstrates modified routines with regressions and progressions to meet varying fitness levels.
Certified Server Trainer
The Cheesecake Factory
10.2005 - Current
- Discusses proper procedures for requesting identification, taking orders, and provided practice opportunities to trainees.
- Observes participants and provided corrective measures for skill improvement.
- Models role-play scenarios to provide visual demonstration of serving food and beverages to patrons.
- Evaluates skills assessment and observations to review effectiveness of training material.
- Trains new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrates strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maximizes performance by monitoring daily activities and mentoring team members.
- Works with POS system to place orders, manage checks, and handle complimentary items.
- Explains menu items and suggests appropriate options for food allergy concerns and dietary restrictions.
- Cultivates warm relationships with regular customers.
- Serves food and beverages promptly with focused attention to customer needs.
- Sets positive tone for entire dining experience as first point of contact for incoming guests.
- Other Roles: Senior Manager, Business Manager, New Restaurant Opening Corporate Trainer, Expeditor, Subject Matter Expert, Classroom Facilitator
Small Business Owner
Fetch Pet Care Conejo Valley
09.2020 - 11.2023
- Launched and managed a successful pet care business offering dog walking, pet sitting, medication administration, and specialized animal care services.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Hired, trained, and managed staff; implemented protocols to ensure the highest level of animal safety, health, and client satisfaction.
- Promoted business via social media to generate leads and maximize brand identity.
- Managed all finances, prepared financial statements, and tracked cash flow.
- Oversaw daily operations including scheduling, invoicing, client communications, and marketing, resulting in year after year annual growth and a consistent stream of referrals.
- Maintained positive relationships by building rapport with clients and employees.
- Maintained detailed records of pet health, behavior, and care preferences; ensured compliance with local licensing and insurance requirements.
Independent Contractor (Teacher)
Conejo Recreation and Park District
03.2019 - 03.2020
- Demonstrated positive and effective classroom management skills.
- Conducted fun, after school programs including Spa Science, Math Blasters, and Escape Room for elementary children.
- Taught a pre-school Princess class.
- Kept students excited and engaged while learning.
Education
Bachelor of Science - Accounting, Magna Cum Laude
Clemson University
Clemson, SCSkills
- Excellent communication skills with the ability to adapt the communication style to suit different audiences
- Able to demonstrate patience and empathy while caring for others with behavioral challenges, ensuring a calm, supportive environment
- Strong team collaborator with a track record of fostering positive working relationships and open communication
- Committed to creating inclusive, respectful environments where everyone feels heard and valued
- Able to assess situations and make sound decisions based on careful observation and situational awareness
- Skilled at navigating different personalities, diverse backgrounds, and work styles to maintain harmony and productivity in team settings
- Highly observant, able to detect subtle changes in behavior, performance, or environment to ensure proactive responses
- Skilled at recognizing nonverbal cues and unspoken concerns, allowing for more effective and empathetic communication
- Strong ability to understand and respond to the needs, emotions, and perspectives of others with compassion and respect
- Skilled at building trust and rapport with children, families, clients, and team members in a variety of settings
Timeline
Small Business Owner
Fetch Pet Care Conejo Valley
09.2020 - 11.2023
Group Fitness Instructor
LA Fitness International
06.2019 - Current
Independent Contractor (Teacher)
Conejo Recreation and Park District
03.2019 - 03.2020
Certified Server Trainer
The Cheesecake Factory
10.2005 - Current
Bachelor of Science - Accounting, Magna Cum Laude
Clemson University
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