Kalene Taylor
Roaches Line,NL
Summary
To obtain a position that will enable me to use my strong people skills, educational background and ability to work well with other people.
Overview
9
9
years of professional experience
Work History
Health Service Specialist
Fonemed
St. John's, NL
12.2019 - 04.2022
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Scheduled patient appointment and procedures with online software
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered and directed incoming calls using multi-line telephone system.
- In addition to triage, there are also other procedures related to the medical field, including doctor paging & consultations.
- Maintaining a professional caring attitude when interacting with patients.
Interpreter
Baccalieu Trail Heritage Corporation
Cupids Cove, NL
07.2019 - 11.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Interrupted the site, answered questions, pointed out overlooked features, and offered further details about exhibits so that visitors would be knowledgeable.
- Wash, polished, cataloged artifacts
- Helped with up keep of dig site and keep structure clean & free of debris. As well as grass maintenance and painting.
- Completed data entry of over 500 artifacts.
Waitress & Bartender
Seasalt and Thyme, B&B and Gastropub
Brigus, NL
06/ - 01.2019
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
Bartender
West Side Charlies
Bay Roberts, NL
03/7 - 04.2016
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Maintained full knowledge of bar and menu items and made recommendations.
- Prepared mixed drinks, poured wine, beer and nonalcoholic beverages.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Hospitality Tourism Management
College of the North Atlantic
St. John's, NL01-2021
Skills
- Microsoft Office
- Time management skills
- Quick learner
- Excellent communication
- Point of Sale
- Organizational strengths
- Payment processing
- Safe serving knowledge
- Outstanding customer service
- Outgoing personality
- Effective sales techniques
- High-volume dining
- Cash drawer balancing
- Loss prevention
- Managing files and records
- Able to lift 40 pounds
- Empathic communication
- Front desk operations
- HIPAA & PHIA guidelines
- Telephone etiquette
- Technologically savvy
- Customer service
- Pet care: including Exotics
Certifications
- Mature Customer (April 2014)
- Back Injury Prevention (April 2014)
- CPI (April 2014)
- Weapons in the Work Place (April 2014)
- National Food Safety Training Program ( February 2014)
- WHMIS (February 2014)
- Super Host (November 2012)
- Combating Medicare Part C & D Fraud, Waste & Abuse (April 2020)
- Personal Health Information Act (May 2020)
- HIPAA (July 2020)
- Responsible Beverage Service (February 2021)
- Service Best (February 2021)
- First Aid (December 2021)
- PHIA (June 2021)
- Mental Health First Aid (February 2022)
References
Tracey Ball
Contact Center Team Leader
(709)640-4994
Megan Vaters
Weekend Supervisor of Cupids Cove Plantation
(709)597-3052
Rod Delaney
Operations Manger of Sea Salt & Thyme
(709)743-7059
Timeline
Health Service Specialist
Fonemed
12.2019 - 04.2022
Interpreter
Baccalieu Trail Heritage Corporation
07.2019 - 11.2019
Waitress & Bartender
Seasalt and Thyme, B&B and Gastropub
06/ - 01.2019
Bartender
West Side Charlies
03/7 - 04.2016
Hospitality Tourism Management
College of the North Atlantic