Kalei Cromwell

As a Health Care Navigator duties included but were not limited to the following:

• Answering Incoming calls(50-60/day), from patients and caregivers, being the first point of contact from patient to Nurse and Providing excellent patient service to make sure needs were met with compassion/empathy and in a timely manner on both Canadian operations and for over 500 health centers and hospitals in the US
• Creating patient charts by obtaining and confirming all key demographics and other health-related information and Reason for the call to enter it appropriately into the queue for Nurse/ Nurse practitioner call back.
• Sending detailed notes in patient charts to respective health centers/Hospitals on behalf of patient noting
• Taking calls on the Mental Health and addictions line and perform necessary actions in a timely and calm manor
• Scheduling appointments / communicating with patients and their respective health centers
• Precepting with New team members to show call process and to overlook as new members are taking their first calls
• Doctor Paging
• During the height of Covid-19 this role also included providing assistance to the province of Newfoundland by providing self-isolation information as well as completing a covid testing assessment to determine if testing was needed Based on symptoms ane/or close contacts.

After about 6 months, I was promoted to Shift Lead and these responsibilities included:

• Being the go to for all agents and Nurses on shift and to be there to support, answer questions and to resolve any issues during shift.
• Note all Callout's, shift pick up's and any changes on the daily break board and ensure staff have signed on for their respected shifts.
• complete a shift report for each day, Which included any agent or chart errors, tech issues, meeting with agents and shift notes.
• Monitoring the queue to ensure patient charts are added accurately and priorities are set based on symptoms and to fix Any issues that were present and follow up with agents if needed.

The responsibilities of working at Bouclair included:

• Greeting all customers that came Into the store with a friendly smile and positive attitude.
• Working the cash register- performing returns, exchanges or online orders when needed.
• answering phone calls
• Cutting and measuring household Blinds to fit customers needs
• keeping the store clean and organized
• providing knowledge to customers about home decor and as well helping customers recreate their decorative visions
• Being able to lift sometimes heavy boxes/ furniture around the store or to customers vehicles.
• Unbox, stock, replenish and organize new inventory with accuracy and in a timely manner
• Maintain and build accurate and attractive merchandise displays and furniture

Being a hostess for Moxies Bar & grill included:

• Greeting all guests by opening the door with a smile and a warm welcome
• Answering phone calls
• Coordinating waitlists and reservations for guests via phone or in Person
• seating guests
• Running food/drinks to tables from the kitchen and bar
• Keeping hostess area and bathrooms clean and well stocked at all times
• Cleaning tables when guests were finished in a timely manner and bringing all dishes and cutlery to the kitchen for cleaning.

In my role as Cashier for sport chek I performed the following tasks:

• the ability to operate a cash register making sure the check out area was tidy and well kept
• Providing a happy, outgoing, energetic and positive attitude to co-workers and customers.
• Tag clothing
• The ability to carry out returns and exchanges Receive payment by cash, credit cards, vouchers, or automatic debits.

While working for Winners HomeSense/Marshalls I was responsible for the following tasks:

• Receive payment by cash, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, and exchanges
• Maintain clean and orderly checkout areas
• Resolve customer complaints
• Making sure the fitting rooms were neatly organized.

When working at Musgrave Amusements many duties were required such as

• Preparing various types of food for customers (I.e. Hot dogs, hamburgers,nachos etc..)
• cleaning and maintaining paddle boats and golf course
• Being responsible for opening and closing the store/ cash each day

• Being a park warden required spending some days at the fishermen's museum and the interpretation center helping tourists and locals to embrace Newfoundland culture and observe artifacts
• Booking Camping grounds for visitors (tents and campers)
• Cleaning washrooms, mowing the grass on campsites and museums, picking up garbage, and painting
• Being able to open and close the park, deal with customer complaints and providing the best service possible.