Kaleigh Kaltenthaler
Fallbrook
Summary
Dedicated and adaptable hospitality leader known for exceptional communication and team leadership. Focused on optimizing guest experiences and managing daily operations to ensure top-tier service and satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Hostess / Floor Lead
Ponte Winery - The Restaurant at Ponte
Temecula, CA
07.2024 - Current
- Coordinated seating and flow of the restaurant and addressed all requests and accommodations for guests.
- Trained and supervised front desk staff to meet expected operational standards.
- When needed, managed daily operations, ensuring efficient workflow and adherence to company policies.
- Helped resolve guest complaints when service was not satisfactory.
- Key holder to property, and was in charge of making sure everything was locked and secured when closing
Lead Hostess
El Gaucho Tacoma
Tacoma, WA
08.2021 - 04.2024
- Trained and mentored new host staff on operational procedures and customer service excellence.
- Coordinated reservations and walk-in guests to maximize table turnover efficiency.
- Managed dining room flow to optimize guest seating and enhance overall experience.
- Enhanced guest experience through personalizing menus and cards for all manner of celebrations to meet them on the table once seated.
After School Program Coordinator /Academic Counselor
AmeriCorps - Peace Community Center
Tacoma, WA
09.2020 - 08.2021
- Developed and implemented individualized counseling plans for diverse student populations.
- Coordinated educational programs to enhance student engagement and community involvement.
- Managed scheduling of workshops and events, ensuring seamless execution and communication.
- Collaborated with local organizations to expand resources and opportunities for students and families.
Hostess /Busser /Food Runner
Jeremy's on The Hill
Julian, CA
10.2017 - 05.2020
- Managed reservations and waitlists effectively, optimizing table turnover.
- Greeted and seated guests promptly, enhancing overall dining experience.
- Communicated with kitchen and service staff to ensure timely food delivery.
Education
Bachelor of Business Administration And Management -
Palomar College
San Marcos06-2028
High School Diploma -
Julian Union High School
Julian06-2018
Skills
- Guest relations
- Team leadership
- Staff training
- Task delegation
- Time management
- Decision-making
- Conflict resolution
- Customer service
- Restaurant operations
- Exceptional communication
- Phone etiquette
- Food safety awareness
Timeline
Lead Hostess / Floor Lead
Ponte Winery - The Restaurant at Ponte
07.2024 - Current
Lead Hostess
El Gaucho Tacoma
08.2021 - 04.2024
After School Program Coordinator /Academic Counselor
AmeriCorps - Peace Community Center
09.2020 - 08.2021
Hostess /Busser /Food Runner
Jeremy's on The Hill
10.2017 - 05.2020
Bachelor of Business Administration And Management -
Palomar College
High School Diploma -
Julian Union High School