Lead Hostess/Hostess/Lead Busser
Bruno's Bar and Grill
07.2023 - 11.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
