Kala Vijayaratnam

• Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
• Implemented new software tools for tracking parcels and managing courier workload, resulting in increased workflow efficiency.
• Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
• Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
• Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
• Provided ongoing training for couriers on safety procedures, route planning techniques, and customer service best practices.
• Directed dispatching, routing, and tracking of 4 fleet vehicles.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Arranged consistent shelves, bins, and racks at different locations by following established planograms.

• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company

culture or overall business strategy.

• Assisted in recruiting, hiring and training of team members.
• Implemented quality control systems that boosted overall product consistency and reliability.

• Prepared food packaging boxes by folding and taping.
• Wrapped and packed perishable food in boxes based on quality and quantity.
• Completed daily orders with expert picking and packing of shipments.
• Conducted thorough quality checks on packed items, ensuring adherence to company standards and customer satisfaction.