Hafsa Mannan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Setting goals when learning. Quick learner with high communication skills.
Overview
3
3
years of professional experience
Work History
Courier Dispatcher
Skip the Dishes
08.2022 - Current
- Created efficient routes for all drivers who needed assistance, minimizing travel time between stops.
- Provided support to more than 100 drivers at a time when they encountered difficulties while delivering packages.
- Resolving almost 50+ daily customer complaints about late or missing packages.
- Developed strong relationships with customers by providing excellent customer service.
- Supervised drivers in need dispatching, route planning, and vehicle tracking for driving team.
- Utilized various software systems to facilitate movement, planning and scheduling.
Private Tutor
Lessonpal
01.2024 - Current
- Offered students personalized educational, behavioral and emotional support.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Developed handouts, study materials, and quizzes.
- Researched and recommended textbooks, software and other learning materials to complement tutoring.
- Answered email messages and telephone calls to provide quick assistance.
- Developed individualized lesson plans to meet the needs of each student.
- Worked with students of all ages.
Part-time Translator
Skillademia,UAB
11.2023 - Current
- Assisted non-English speaking clients with communication issues.
- Prepared reports summarizing progress of projects for management review.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Translated documents accurately, maintaining original meaning and tone.
- Managed high-volume translation projects with tight deadlines.
Sales Representative
ITD international
01.2021 - 06.2022
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Researched over 50+ competitors' products, prices, and sales techniques.
- Developed and maintained relationships with customers to ensure repeat business.
- Performed market research to identify potential sales opportunities.
- Collaborated with team members to achieve sales targets.
- Patient towards unsatisfied customers, and tried best towards reaching their satisfaction.
Education
Second Major - Digital Marketing
UNITAR
Kualalumpur,Malaysia07-2025
BBA - Marketing
UCSI University
Kualalumpur, Malaysia12-2023
Skills
- Problem-solving skills
- Critical thinking
- Teamwork
- Leadership
- Technology Integration
- Data Entry
- Scheduling
- Sales expertise
- Microsoft Outlook
- Decision making
- Active Listening
- Microsoft PowerPoint
- Computer Proficiency
- Customer Relations
- Microsoft Excel
- Time management
- Quick Learner
- Deadline-driven
- Database Management
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Order Processing
- Grammar
- Payment Processing
- Product Knowledge
Accomplishments
- Exchange student from 2012-2013
- Round square participants in 2 different countries.
- Duke of Edinburgh award for teaching underprivileged students.
- Student volunteers from 2020-2022 for covid-19 effected individuals
Timeline
Private Tutor
Lessonpal
01.2024 - Current
Part-time Translator
Skillademia,UAB
11.2023 - Current
Courier Dispatcher
Skip the Dishes
08.2022 - Current
Sales Representative
ITD international
01.2021 - 06.2022
Second Major - Digital Marketing
UNITAR
BBA - Marketing
UCSI University
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