Hi, I’m
Kajal Tiwari
Toronto,Ontario
The function of leadership is to create more leaders, not more followers.
Ralph Nader
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
years of professional experience
Work History
Shoppers Drug Mart
Postal Clerk
02.2023 - Current
Job overview
- Provide service and sales to customer
- Utilize customer service skills to provide exceptional service for repeat clientele.
- Upsell postal services like insurance and tracking.
- Add accurate data entry into computer system to complete transactions.
- Monitor inventory of postage stamps and make orders to replenish.
- Weigh letters and packages and calculate costs based on classification, weight, and destination.
Best Buy Canada
Omni channel specialist
06.2022 - 01.2023
Job overview
- Greet and assist customers in finding products, listen to customers and resolve customer issues
- Find ways to promote company products and services through outstanding customer service
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Adit
Customer Service Representative
04.2021 - 04.2022
Job overview
- Manage high volume calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits -keep records of customer interactions, process customer accounts and file documents.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Staples Canada
Fulfillment Associate
02.2020 - 09.2020
Job overview
- Operating material handling equipment to move products within the warehouse -Check in-bound product and tag product accordingly -Select full case and break pack orders by Pulling, stacking and labeling merchandise.
Amazon
Fulfillment Associate
06.2019 - 01.2020
Job overview
- Control inventory in and out of warehouse
- Identify product workflow and coordinate other departments
- Achieve excellent productivity, customer service, cost,quality and safety through both individual and team contributions.
Circle K
Retail Cashier
09.2017 - 05.2019
Job overview
- Ordering merchandise for in stock maintenance -Cash influx and management
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
BBA from Business Administration
Skills
- Administrative Support
- Postal Service and Product Expertise
- Strong Organization Skills
- Documentation
- Computer Proficiency
- Problem-Solving Skills
- Customer Experience
- Billing Adjustments and Refunds
- Sales and Upselling
Timeline
Postal Clerk
Shoppers Drug Mart
02.2023 - Current
Omni channel specialist
Best Buy Canada
06.2022 - 01.2023
Customer Service Representative
Adit
04.2021 - 04.2022
Fulfillment Associate
Staples Canada
02.2020 - 09.2020
Fulfillment Associate
Amazon
06.2019 - 01.2020
Retail Cashier
Circle K
09.2017 - 05.2019
Seneca College of Applied Arts And Technology
BBA from Business Administration
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