Kajal Sharma

• Assessed individual needs, explained complex processes, and provided timely, accurate information to enhance client understanding and support informed decisions.
• Coordinated daily administrative and operational activities, ensuring accurate documentation, efficient workflows and adherence to institutional policies and procedures.
• Maintained confidential client records and application documentation, ensuring accuracy, data privacy, and compliance with organizational policies.
• Oversaw incoming leads, tracked referral sources, and monitored client follow-ups to support pipeline management and business growth.
• Prepared and submitted marketing materials for approval, compiled comprehensive client information packages, and maintained accurate, up-to-date promotional resources.

• Delivered exceptional client service by responding promptly to phone, email, and written inquiries, providing accurate information, addressing concerns, and ensuring a positive client experience.
• Analyzed performance metrics and client feedback to identify areas for improvement, enhance service delivery, and support individual and team performance.
• Trained new student staff on procedures, expectations, and service standards.
• Resolved student concerns promptly while maintaining professional communication and confidentiality.

• Managed high-volume customer interactions with calm, efficient communication.
• Processed dine-in, phone, and delivery orders accurately using POS systems.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled cash, debit, and credit transactions while balancing register accuracy.

• Promoted college programs, services, and campus resources to prospective students.
• Collaborated with admissions staff to resolve inquiries and direct students to resources.
• Supported event setup, visitor flow, and registration processes with professionalism.

• GPA3.2
• Completed Coursework: Risk Management, Budgeting,Communications and Leadership

Statistical Analysis, Data Analysis, Numerical methods

Quantum Physics, Chemistry