Kajal Patel

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Demonstrated adaptability during challenging times, such as the COVID-19 pandemic, by implementing safety protocols, adjusting operations, and maintaining a resilient approach to support the business's continuity.

• Collaborated on campaigns, managed social media accounts, and contributed creative ideas to enhance hotel's online presence.

• Provided exceptional customer service by addressing inquiries, managing reservations, and ensuring positive experience for patrons.
• Acted as liaison between guests and staff, resolving issues promptly to maintain high levels of customer satisfaction.
• Assisted in daily operations, coordinating with housekeeping, continental breakfast, and maintenance teams to guarantee efficient service delivery.
• Assisted in financial transactions, including billing, invoicing, managing accounts, and budgeting efforts to optimize financial performance.