Kelli P. Cabral

• Deliver exceptional customer service, ensuring satisfaction and repeat business.
• Increase sales with upselling techniques and thorough knowledge of menu items, specials and promotions.
• Handle cash and credit transactions accurately through Toast POS system. Maximize table turnover rate by managing Yelp reservation system and seating arrangements.
• Assist with special events in all stages from planning through execution.

• Manage private events department overseeing venue inquiries, rental quotes/contracts, calendar maintenance, event staffing and management, vendor relations, marketing and inventory.
• Manage day-to-day functions of the venue's main office including daily cash drops, weekly booking settlements, banking, bookkeeping and general administrative functions.

Contributed to and upheld customer satisfaction and operational standards as part of the opening FOH team.

• Trained new team members on restaurant procedures and menu items.

• Provided executive level administrative support and office management.
• Maintained exceptional client and vendor relationships.
• Managed executive calendars, scheduling appointments and coordinating meetings to optimize time management.
• Managed travel arrangements including flights, accommodations and itineraries for smooth business trips.
• Maintained confidentiality and discretion while handling sensitive information.
• Set up satellite offices and community outreach teams and events.

• Assisted with executive suite operations, oversaw reception and general office functions and grew client services division by building and maintaining strong client relationships.

• Oversaw day-to-day operations of small fashion boutique. Increased sales through a high degree of product knowledge and maintained strong relationships with return customers.