Kajal Paradva
Waterloo,ON
Summary
Skilled and experienced Pharmacy Assistant with a Post Graduate Diploma in Healthcare Administration and Service Management. Demonstrates a strong commitment to customer service and pharmacy operations. Proven ability to adhere to Pharmacy Standards of Practice, ensuring efficient and accurate service delivery. Recognized for exceptional performance and dedication to customer service.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant
I.D.A. Eastbridge Pharmacy
12.2023 - Current
- Greet customers promptly and gather prescription information according to standards
- Perform duties in priority according to the role assigned on the Role Assignment Schedule
- Refer all clinical inquiries to the pharmacist
- Accurately dispense prescription medications and adjudicate third-party billing where required
- Set realistic customer expectations as to wait times and ensure timely service
- Locate and cash out prescriptions and ancillary items
- Maintain and control the cash register in the dispensary
- Adhere to all confidentiality and privacy regulations.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
Pharmacy Manager
Param Hospital
06.2020 - 12.2023
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
Pharmacy Assistant
Parkway Pharmacy
05.2023 - 11.2023
- Received and processed new and repeat prescription orders according to Standard Operating Procedures
- Prepared and submitted orders, excluding controlled drugs and narcotics
- Managed incoming faxes and accurately filed completed documentation per Pharmacy Standards of Practice
- Assisted in prescription preparation to the company's standards and professional services
- Conducted data entry for new prescriptions and managed refill request processing
- Selected medications to fill prescriptions according to Pharmacy Standards of Practice
- Efficiently counted, packaged, and labeled prescriptions as per Pharmacy Standards
- Answered telephone inquiries and referred to a pharmacist when necessary
- Received an appreciation letter for exceptional performance and dedication to customer service.
Education
Post Graduate Diploma - Healthcare Administration and Service Management
Conestoga College
Kitchener, ON08.2024
Master of Science - Microbiology
Veer Narmad South Gujarat University
Surat, Gujarat, India04.2020
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
India04.2018
Skills
- Effective organizational skills and ability to multitask
- Strong problem-solving skills and attention to detail
- Proficient in prescription data entry and management
- Experience with third-party billing and pharmacy administration
- Excellent customer service and communication skills
Languages
English
Fluent
Gujarati
Fluent
Hindi
Fluent
References
Available upon request
Timeline
Pharmacy Assistant
I.D.A. Eastbridge Pharmacy
12.2023 - Current
Pharmacy Assistant
Parkway Pharmacy
05.2023 - 11.2023
Pharmacy Manager
Param Hospital
06.2020 - 12.2023
Post Graduate Diploma - Healthcare Administration and Service Management
Conestoga College
Master of Science - Microbiology
Veer Narmad South Gujarat University
Bachelor of Science - Microbiology
Veer Narmad South Gujarat University
Similar Profiles
Sobana SanjeepanSobana Sanjeepan
Pharmacy Assistant at I.D.A Hollands Family PharmacyPharmacy Assistant at I.D.A Hollands Family Pharmacy
ANUSHKA DHUMEANUSHKA DHUME
Pharmacy Assistant at I.D.A PharmacyPharmacy Assistant at I.D.A Pharmacy
BHUMI BHAVSARBHUMI BHAVSAR
Retail Store Supervisor at I.D.A Frontenac PharmacyRetail Store Supervisor at I.D.A Frontenac Pharmacy