Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kaitlyn Sicuro

Cambridge,ON

Summary

Dedicated client service specialist with a strong background in healthcare administration and retail operations. Adept at managing appointments, handling inquiries, and supporting day-to-day operations with precision and professionalism. Known for delivering exceptional customer service, thriving in fast-paced environments, and working collaboratively to meet team and client needs—while maintaining high standards of care and compliance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Service Administrator

HearingLife Canada
Waterloo, ON
08.2023 - Current
  • Welcomed and greeted clients into the clinic.
  • Answered client phone calls, and dealt with client inquiries and booking requests.
  • Booked clients into the appropriate slots on the schedule to optimize clinic performance.
  • Managing client accounts, and ensuring client payments are made and up to date.
  • Managing accounts receivables for third-party insurers, such as ADP, ODSP, Greenshield, WSIB, NIHB, etc., to ensure payments are made in a timely manner.
  • Kept up with clinic appearance, always ensuring it is neat, organized, and presentable for clients.
  • Ordering hearing aids and supplies as needed.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Ensured compliance with company policies and procedures when dealing with clients.

Butcher Assistant, Server & Shelf Stocking

DiPietro's - Meat & Delicatessen
Cambridge, Ontario
12.2017 - 08.2023
  • Greeted customers into the store and at the counter.
  • Assisted customers in selecting counter items based on their needs and budget.
  • Took phone calls to help customers place orders and schedule pick-up times.
  • Ordered, received and stocked inventory in the absence of the department managers.
  • Maintained the cleanliness of the department according to the ministry guidelines.
  • Assisted in other departments when needed, if they were short-staffed.
  • Provided excellent customer service by answering questions about products being sold.

Education

Diploma - Interior Decorating

Conestoga College Institute of Technology And Advanced Learning
Kitchener
04-2023

Certificate - Dietary Aide

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON
04-2020

High School Diploma -

Monsignor Doyle CSS
Cambridge, ON
06-2019

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Appointment scheduling
  • Team collaboration
  • Problem-solving skills

Accomplishments

  • Met with faculty as well as the dean on PAC Committee at Conestoga College during my enrollment in Interior Decorating.

Certification

  • Completed HearingLife's Client Excellence Certification Program in July of 2024.

References

References available upon request.

Timeline

Client Service Administrator

HearingLife Canada
08.2023 - Current

Butcher Assistant, Server & Shelf Stocking

DiPietro's - Meat & Delicatessen
12.2017 - 08.2023

Diploma - Interior Decorating

Conestoga College Institute of Technology And Advanced Learning

Certificate - Dietary Aide

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

Monsignor Doyle CSS

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Kaitlyn Sicuro