Brynne Smith
Thorold,ON
Summary
Dynamic Client Service Administrator with a proven track record at Hearing Life, enhancing customer satisfaction and retention through exceptional communication and strong organizational skills. Expert in financial administrative support and adept at training staff, I significantly contributed to team success by streamlining processes and fostering collaborative solutions.
Overview
21
21
years of professional experience
Work History
Client Service Administrator
Hearing Life
05.2004 - Current
- Maintained detailed records of client interactions and transactions for easy reference during future engagements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Improved client retention by building strong relationships through consistent communication and followups.
- Ensured ongoing compliance with regulatory requirements through diligent record-keeping practices.
- Provided financial administrative support by processing invoices, expense reports, and managing budgets related to client services activities.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Holy Cross
St. Catharines, ON06-2002
Skills
- Strong Organization
- Time management expertise
- Exceptional communication
- Scheduling appointments
- Document Preparation
- File Management
- Calendar Management
- Customer Relations
- Training and mentoring
- Sales proficiency
- Customer Service
- Time Management
Languages
English
Full Professional
Timeline
Client Service Administrator
Hearing Life
05.2004 - Current
High School Diploma -
Holy Cross
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