Kaitlyn Quinn
Sudbury
Summary
Hardworking and reliable professional with 5+ years of experience offering exceptional customer service
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pet Expert
Pet Food Warehouse
10.2020 - 02.2024
- Trained 2 new employees in customer service, conflict resolution, and working POS systems
- Kept accurate records of all interactions, including customer names, addresses, phone numbers and product sales
- Created a new customer database by entering customer information into a database
- Offered strong customer service skills keeping customers satisfied by providing knowledge on pet foods and dietary, grooming, and pet supply needs
- Unloaded products into the store
- Stocked shelves
Data Capture Operator
Canada Revenue Agency
03.2023 - 07.2023
- Accurately and efficiently inputed data from paper T1 tax returns and unused housing tax returns into the government database
- Averaged approximately 20 returns an hour for field code input and averaged approximately 35-40 returns for identification input
Cashier
Rehan's independent Grocer
03.2018 - 10.2020
- Assisted in the training of 5 new cashiers
- Communicated with customers daily and provided friendly and courteous service
- Operated POS cash register, handling an average of 150-200 transactions daily and counted the money in cash drawers to ensure accuracy
Crew Member
Tim Horton's
09.2017 - 03.2018
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the workplace
- Exceeded customer expectations by ensuring customer orders were accurate and received promptly
Crew Member
Mc. Donald's
04.2017 - 09.2017
- Offered strong customer service skills, keeping customers satisfied which included ensuring the accuracy of orders, and providing a warm and welcoming experience
- Managed a cash register which included punching in orders and counting cash
Student Position
Beier Beginnings Beier Futures
07.2015 - 08.2015
- Provided a safe and comfortable environment for children in high-risk neighbourhoods during summer
Education
Protection Security And Investigation - Law
Cambrian College
Sudbury, Ontario04.2020
Community And Justice Services - Law
Cambrian College
Sudbury, Ontario04.2019
Skills
- Customer service
- Communication skills
- Basic math
- Computer skills
- Sales
- Cash handling
- Organizational skills
- Leadership
- Microsoft Word, Excel, Outlook, PowerPoint
Languages
English
Native or Bilingual
Certification
- Mental Health First Aid Certification
- Applied Suicide Intervention Skills Training
- Non-Violent Crisis Intervention
Activities
- Wendigo Lake: Community and Justice Services
- Correctional Institution Tours
- CCCJA - Cambrian College Criminal Justice Association
- The Ripple Effect: Trauma, Resiliency and Self-Care Conference
Timeline
Data Capture Operator
Canada Revenue Agency
03.2023 - 07.2023
Pet Expert
Pet Food Warehouse
10.2020 - 02.2024
Cashier
Rehan's independent Grocer
03.2018 - 10.2020
Crew Member
Tim Horton's
09.2017 - 03.2018
Crew Member
Mc. Donald's
04.2017 - 09.2017
Student Position
Beier Beginnings Beier Futures
07.2015 - 08.2015
Protection Security And Investigation - Law
Cambrian College
Community And Justice Services - Law
Cambrian College
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