Emily Moore

• Provide assistance to customers looking for products for their pets
• Cash through customers with purchases
• Provide customers with useful information about products that are in the store
• Ensure the products are properly displayed within the store, cleaning the store at the end of the night, and other maintenance of the store

Customer Service

• Assisted customers with banking related inquires
• Ensured any problems were resolved in a timely manner
• Assisted with account opening processes and other miscellaneous banking processes

Team Lead

• Assist associates by explaining processes and policies clearly, and ensuring that associates are comfortable with system navigation
• Assist escalated customers, addressing their concerns, following up with them as required, and providing resolutions to fit their needs

Supervisor

• Provided coaching and feedback to agents based on performance
• Monitored agent performance and provided additional feedback when necessary

Content Moderator

• Moderated videos to ensure they met approval guidelines for the platform
• Ensure content follows guidelines for the platform based on user age

• Worked in clothing department stocking merchandise and ensuring that floor remained neat and tidy
• Assisted in fitting room when necessary
• Worked as cashier when required
• Assisted customers in locating items within the store