Kaitlyn O'Neill
Toronto
Summary
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
Arc'teryx
07.2022 - 09.2023
- I was responsible for answering guest inquiries both via phone and email
- I was required to maintain a level of quality when communicating with guests
- My stats were closely monitored bi-weekly to uphold the pace at which we could help customers
Floral Designer / Retail Associate
La Bomba Floristry
05.2022 - 07.2022
- I was responsible for assisting customers with both their design process and inquiries
- I provided all the information and knowledge needed to care for the product properly
Digital Media and Events Manager / Floral Designer
May Flowers
10.2019 - 12.2021
- I was responsible for planning, researching, creating and scheduling posts across multiple media outlets for events and general brand marketing
- I also was required to report back to the owner weekly through meetings and reports
- In the floral department I was responsible for processing and caring for plants and flowers
- As well as completing daily orders and maintaining the cleanliness of the shop
- I also handled all customer service needs and provided the customer with the knowledge required to care for the product
Freelance
Botany Floral Studio
05.2021 - 05.2021
- I helped with freelanced work for the month of May
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto04-2028
Life Coaching Certificate -
Rhodes Wellness College
12.2023
Certification -
Canadian Institute of Floral Design
04.2019
High school diploma -
Richard Pfaff High School
Ottawa, ON06.2017
Skills
- Communicating clearly and professionally
- Multitasking
- Listening skills
- Teamwork
- Leadership
- Organization
- Business management knowledge
- Customer service
- Guest accommodations
- Critical thinking
Languages
English
Timeline
Guest Services Representative
Arc'teryx
07.2022 - 09.2023
Floral Designer / Retail Associate
La Bomba Floristry
05.2022 - 07.2022
Freelance
Botany Floral Studio
05.2021 - 05.2021
Digital Media and Events Manager / Floral Designer
May Flowers
10.2019 - 12.2021
Life Coaching Certificate -
Rhodes Wellness College
Certification -
Canadian Institute of Floral Design
High school diploma -
Richard Pfaff High School
Bachelor of Arts - Psychology
Toronto Metropolitan University
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