Amanda Higgins
Edmonton
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
14
14
years of professional experience
Work History
Guest Services Representative
Homes Alive Pets
10.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assisted in training new staff members on service protocols and company policies.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Maintained accurate and up-to-date records of guest information.
Guest Service Representative
Red Arrow Motorcoach
10.2011 - 03.2020
- Managed front desk operations, including check-ins and check-outs efficiently.
- Utilized reservation systems to process bookings, cancellations, and modifications accurately.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
Office Assistant
ATB Financial
05.2013 - 03.2015
- Prepared and maintained accurate records, ensuring data integrity and compliance with policies.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Harry Ainlay
Edmonton, ABSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Data entry
- Reservation processing
- Inventory monitoring
- Organizational skills
- Problem-solving
Languages
English
Timeline
Guest Services Representative
Homes Alive Pets
10.2022 - Current
Office Assistant
ATB Financial
05.2013 - 03.2015
Guest Service Representative
Red Arrow Motorcoach
10.2011 - 03.2020
High School Diploma -
Harry Ainlay
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