Kaitlyn McKenna
Victoria,Canada
Summary
Experienced animal care professional dedicated to maintaining the health and welfare of animals. Skilled in providing attentive care and effective communication to ensure the well-being of animals under supervision. Recognized as a valued team player with a collaborative spirit and the flexibility to adapt to changing needs. Known for empathy, patience, and keen observation skills, committed to delivering exceptional care and creating a positive environment for animals.
Overview
6
6
years of professional experience
Work History
Animal Care Attendant
BCSPCA
07.2023 - Current
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Assisted with successful adoption events, matching animals with suitable forever homes.
- Reduced stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
- Educated potential adopters on proper pet care and requirements, promoting responsible pet ownership.
Server and Shift Lead
Glen Burney
06.2022 - 09.2022
- Oversaw end-of-day procedures and tip allocation.
- Ensured prompt attention and positive dining experiences for guests.
- Addressed all customer service issues and provided appropriate and professional solutions to ensure the guests satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Ferris oyster bar And Perro Negro
11.2018 - 06.2022
- Assisted with the restaurants social media
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Photographing our menu items, and interacting with any customers questions or concerns
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Skills
- Behavior observation
- Vaccination procedures
- Animal enrichment
- Health monitoring
- Disease prevention
- Team leadership
- Problem-solving
- Critical thinking
- Organization and time management
Timeline
Animal Care Attendant
BCSPCA
07.2023 - Current
Server and Shift Lead
Glen Burney
06.2022 - 09.2022
Server
Ferris oyster bar And Perro Negro
11.2018 - 06.2022
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