Kaitlyn Law
Markham,ON
Summary
Dynamic and accomplished insurance professional with over 20 years of experience in the auto insurance industry, including claims management and operational leadership at Travelers Canada. Proven expertise in team building, strategic planning, and process optimization, complemented by a robust analytical skill set. Demonstrated ability to lead cross-functional teams, enhance operational efficiencies, and foster collaborative relationships with stakeholders and regulatory agencies. Eager to apply a background in business administration and risk management to advance insurance regulation and industry best practices.
Overview
14
14
years of professional experience
Work History
Accident Benefits Claim Manager
Travelers Canada
12.2020 - Current
- Led recruitment and strategic staffing to build a world-class team
- Managed staff performance and development through ongoing feedback
- Developed and executed a file management plan for optimal outcomes
- Conducted quality file reviews and ensured process improvement
- Built relationships with regulatory agencies and business partners.
Claim Operations Unit Manager
Travelers Canada
07.2014 - 12.2020
- Managed a team of 12, ensuring SLA adherence across business functions
- Conducted monthly quality reviews and utilized business intelligence reports
- Developed workflows and led projects to enhance technology adoption.
Reinsurance Business Analyst
Travelers Canada
07.2010 - 11.2014
- Prepared reports to support reinsurance program implementation
- Managed reinsurance claim notifications and liaised with brokers and reinsurers
- Monitored month-end, quarterly, and year-end reconciliations.
Education
Fellowship Chartered Insurance Professional (FCIP) -
The Insurance Institute of Canada
01-2012
Canadian Risk Management (CRM) -
Global Risk Management Institute
01-2010
Chartered Insurance Professional Designation (CIP)
The Insurance Institute of Canada
01-2007
Skills
- Relationship Building
- Team Leadership
- Performance Management
- Operational Optimization
- Auditing and Compliance
- Strategic Planning
- Data Analysis and Reporting
- Policy and Procedure Development
- Verbal and written communications
- Multilingual Communication
Timeline
Accident Benefits Claim Manager
Travelers Canada
12.2020 - Current
Claim Operations Unit Manager
Travelers Canada
07.2014 - 12.2020
Reinsurance Business Analyst
Travelers Canada
07.2010 - 11.2014
Fellowship Chartered Insurance Professional (FCIP) -
The Insurance Institute of Canada
Canadian Risk Management (CRM) -
Global Risk Management Institute
Chartered Insurance Professional Designation (CIP)
The Insurance Institute of Canada
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