Kaitlyn Hillier
Toronto,Canada
Summary
Versatile candidate with vast experience providing outstanding customer service. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Communicative individual experienced in providing exceptional customer service in busy work environments. Skilled in managing multiple tasks with accuracy and efficiency. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
4
4
years of professional experience
Work History
Host
Scaddabush
04.2025 - Current
- Welcomed in guests, took down their name and phone number for inspired rewards
- Asked guests if they had any preferred seating ( booth or regular table)
- Water tables
- Trained new hosts on operational procedures and customer service standards.
- Sherry (head host), would be in charge of the ipad and seating, made sure everyone was doing what they had to do
- Do take out orders on the POS
- Help run food and drinks
- Do delivery prep, pack all uber eats or take out orders and make sure everything is correct
- Help buss and reset tables
- Tell tables about any specials we had that day, or any new items we had on the menu
- Answer phone calls and make reservations, making sure we had room etc
- Implemented a wait time if needed, made sure i was accurate on wait times
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Fox On John
01.2024 - 03.2025
- set positive tone for entire dining experience as first point of contact for incoming guests
- followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- upsold high-profit items such as platters, towers, bottles to enhance sales numbers
- helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives
- performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
- followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- would recommend drinks of the month and appetizers to customers
RECEPTIONIST AT A HAIR SALON
Hair + Co
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Always made sure tables were cleaned and reset
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Executed opening and closing tasks consistently.
- Helped the kitchen run food to the tables
- Know how to use opentable to book reservations and to update the ipad
- Am able handle different restaurant roles, including washing the cups behind bar, kitchen and to-go stations.
Education
HIGH SCHOOL DIPLOMA - undefined
Agincourt Collegiate Institute
Toronto, ON06.2022
Skills
- Cash Register Operations
- Checkout Services
- Supply Stocking
- Greet Visitors
- Very social and outgoing
- Able to multitask
- Good selling skills
- Work well with money
- Phone Inquiries
- Team Collaboration
References
Peter Kozovski - Hair & Co (owner)
(647-871-4518)
Timeline
Host
Scaddabush
04.2025 - Current
Server
Fox On John
01.2024 - 03.2025
RECEPTIONIST AT A HAIR SALON
Hair + Co
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA - undefined
Agincourt Collegiate Institute