Kaitlyn Gosse
Lakeshore,ON
Summary
Resourceful professional experienced in customer service, administration, and community programming. Expertise in coordinating activities, managing schedules, and supporting diverse clientele. Strong communicator with problem-solving and organizational skills, thriving in fast-paced environments.
Overview
1
1
Certification
14
14
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Xperience Home Health Care
Windsor, Ontario
01.2026 - Current
- Responded to client inquiries via phone and email, ensuring timely communication.
- Managed customer feedback, addressing concerns with empathy and professionalism.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed customer transactions accurately and efficiently at a busy retail environment.
Occassional Teacher
Lambton-Kent District School Board
Chatham, Ontario
01.2026 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Maintained a safe and orderly learning environment for all students.
- Managed classroom behavior using positive reinforcement strategies.
Volunteer:Operations and Communication Coordinator
Chittle Sports Hockey League
Essex, Ontario
01.2025 - Current
- Manage administrative tasks including game sheets, timekeepers, music, scorekeeping, and accurate entry of game statistics.
- Provide customer service and communicate with players, volunteers, and organizers to coordinate smooth game-day operations.
- Assist with league advertising and promotions while effectively multitasking and resolving issues in a fast-paced environment.
Sales Associate
Canadian Tire Essex
Essex, Ontario
11.2019 - 01.2026
- Assisted customers with product selection and inquiries on the sales floor.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Trained new associates on customer service practices and operational procedures effectively.
- Organized merchandise displays to enhance customer shopping experience and visibility.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supervised daily operations to ensure efficient workflow in the department.
Assistant Camp Leader / Program Leader
Town of Lakeshore
Lakeshore, Ontario
02.2023 - 01.2025
- Supervised campers, ensuring safety and fostering a positive, engaging environment
- Assisted in planning and leading recreational activities and community events to enhance camper engagement
- Communicated with participants, families, staff, and supervisors to address questions and ensure programs ran smoothly
- Organized daily activities and schedules, coordinating equipment and program materials for seamless execution
Education
Bachelor of Education - Primary/Junior Education
University of Windsor
Windsor 09.2021 - 06.2026
Bachelor of Arts - Psychology
University of Windsor
Windsor 09.2021 - 06.2026
Diploma of Early Childhood Care And Education -
St. Clair College of Applied Arts And Technology
Windsor 09.2021 - 06.2026
Skills
- Customer Service
- Administrative Support
- Data Entry & Record Keeping
- Organization & Coordination
- Scheduling & Planning
- Time Management & Multitasking
- Problem-Solving
- Conflict resolution
- Communication
- Team Collaboration
- Microsoft Office
Certification
- Standard First Aid & CPR
- HIGH FIVE® Certification
- Ontario College of Teachers (OCT)
Timeline
Customer Service Representative
Xperience Home Health Care
01.2026 - Current
Occassional Teacher
Lambton-Kent District School Board
01.2026 - Current
Volunteer:Operations and Communication Coordinator
Chittle Sports Hockey League
01.2025 - Current
Assistant Camp Leader / Program Leader
Town of Lakeshore
02.2023 - 01.2025
Bachelor of Education - Primary/Junior Education
University of Windsor
09.2021 - 06.2026
Bachelor of Arts - Psychology
University of Windsor
09.2021 - 06.2026
Diploma of Early Childhood Care And Education -
St. Clair College of Applied Arts And Technology
09.2021 - 06.2026
Sales Associate
Canadian Tire Essex
11.2019 - 01.2026