Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Chan

Vancouver,BC

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Server

L'OTUS Cake Boutique Burnaby
01.2020 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Volunteer

Science World At TELUS World Of Science
11.2018 - 12.2018
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Tour Guide Volunteer (Seasonal Volunteer)

ESL And Homestay - GPI North America Services Inc.
07.2017 - 09.2018
  • Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Cashier

Sunlight Farms
09.2017 - 01.2018
  • Set up new sales displays each week with fresh merchandise.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Arts - Criminology

Simon Fraser University
Burnaby, BC
06.2025

High School Diploma -

David Thompson Secondary School
Vancouver, BC
06.2020

Skills

  • Problem-Solving
  • Staff education and training
  • Merchandise Orders and Exchanges
  • Order and Refund Processing
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure

Timeline

Server

L'OTUS Cake Boutique Burnaby
01.2020 - Current

Volunteer

Science World At TELUS World Of Science
11.2018 - 12.2018

Cashier

Sunlight Farms
09.2017 - 01.2018

Tour Guide Volunteer (Seasonal Volunteer)

ESL And Homestay - GPI North America Services Inc.
07.2017 - 09.2018

Bachelor of Arts - Criminology

Simon Fraser University

High School Diploma -

David Thompson Secondary School

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Kaitlyn Chan