Janeth Contreras
Novato
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Chevys
11.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Catering Attendant
Bon Appetite
08.2018 - 02.2021
- Enhanced event experiences by providing exceptional food and beverage service to clients.
- Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
- Maintained a clean and organized serving area for optimal efficiency during events.
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Cleaned and organized kitchen, dining and service areas.
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
High School Diploma -
Leadership Public Schools
San Jose, CA06.2011
Skills
- Order Management
- Safe Food Handling
- Food Delivery
- Food inspection
- Supply Restocking
- Daily specials memorization
- Table Setting
- Food Running
- Table Bussing
- Menu Memorization
- Professional Appearance
- Quality Control
- Table setting knowledge
- Dining area maintenance
- Order Accuracy
- Regulatory Compliance
- Relationship Management
- Food safety understanding
- Exceptional customer service
- High-volume dining
- Cash Handling
- Banquet Coordination
- Wine service
- Food station setup
- Ordering Procedures
- Point of sale operation
- Strong Work Ethic
- Memory retention
- Foreign language proficiency
- Cleanliness standards
- Tableside Etiquette
- Food handling
- Food Safety Standards
- Upselling
- Problem-Solving
- Team building
- Continuous Improvement
- Reliability
- Table Monitoring and Turnover
- Problem-solving aptitude
- Food Preparation and Safety
- Team Player
- Food and Beverage Upselling
- Time Management
- Special Requests and Substitutions
- Multitasking Abilities
- Cool Under Pressure
- Time management abilities
- Transactions and Cash Handling
- Multitasking
- Staff Training
- Adaptability and Flexibility
- Task Prioritization
- Warm and Friendly
- Ability to Lift 30 Pounds
- Professionalism
- Teamwork and Collaboration
- Adaptable and Flexible
- Excellent Communication
- Team Leadership
- Age Verification
- Problem-solving abilities
- Decision-Making
- Relationship Building
- Cleaning and sanitizing
Languages
Spanish
English
Timeline
Server
Chevys
11.2021 - Current
Catering Attendant
Bon Appetite
08.2018 - 02.2021
High School Diploma -
Leadership Public Schools
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