Kaish Ali Tinwala
Scarborough,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in MNC. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
05.2023 - 07.2023
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience.
- Maintained store appearance and organization by restocking shelves, cleaning, and contributing to a well-presented shopping environment.
HR Administrative Assistant
Sunbeam Lightweighting Solutions Pvt. Ltd.
03.2022 - 03.2023
- Assisted HR department with various administrative tasks, including filing, data entry, and document management to ensure organized and efficient operations.
- Coordinated and scheduled interviews, meetings, and appointments with candidates, employees, and management, streamlining the hiring process.
- Maintained accurate and up-to-date employee records, including personal information, attendance, and performance evaluations, ensuring compliance with confidentiality and data protection guidelines.
- Supported HR team in creating and updating HR policies, procedures, and employee handbooks to promote a positive work environment and adherence to company guidelines.
Business Proprietor
Aartee Containers
01.2020 - 12.2021
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Promoted business via social media to generate leads and maximize brand identity.
- Trained and guided team members to maintain high productivity and performance metrics.
Internship Student
Sunbeam Lightweighting Solutions Pvt. Ltd.
01.2021 - 06.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Analyzed problems and worked with teams to develop solutions.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Post Graduate Diploma - Digital & Content Marketing
York University
Toronto, ON01.2024
Post Graduate Diploma - Human Resources Management
The Maharaja Sayajirao University
Gujarat, India02.2022
BBA - Human Resources Management
Navrachana University
Gujarat, India06.2020
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Labour Management
- Performance Management
- Planning and Coordination
- Problem-Solving
- Resilience
- Self-Motivated
- Digital Literacy
- Fluent Verbal & Written Communication
Timeline
Customer Service Representative
Walmart
05.2023 - 07.2023
HR Administrative Assistant
Sunbeam Lightweighting Solutions Pvt. Ltd.
03.2022 - 03.2023
Internship Student
Sunbeam Lightweighting Solutions Pvt. Ltd.
01.2021 - 06.2021
Business Proprietor
Aartee Containers
01.2020 - 12.2021
Post Graduate Diploma - Digital & Content Marketing
York University
Post Graduate Diploma - Human Resources Management
The Maharaja Sayajirao University
BBA - Human Resources Management
Navrachana University
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