Kaine Atkins
Summary
Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Overview
11
11
years of professional experience
Work History
Parts Advisor
Leavens Chrysler
04.2024 - Current
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Service Advisor/Parts Advisor
Airport Kia
08.2023 - 04.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Automotive Service Advisor
Automotion
07.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Parts Advisor
Victory Ford
09.2021 - 07.2022
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
High School Diploma -
Clarke Road Secondary School
London, ON06-2015
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Parts identification
- Automotive industry
- Ordering parts
- Customer service
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Relationship building
Timeline
Parts Advisor
Leavens Chrysler
04.2024 - Current
Service Advisor/Parts Advisor
Airport Kia
08.2023 - 04.2024
Automotive Service Advisor
Automotion
07.2022 - 08.2023
Parts Advisor
Victory Ford
09.2021 - 07.2022
High School Diploma -
Clarke Road Secondary School
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