Parts Advisor
HG Group, Orangeville Honda
Orangeville, Ontario
04.2024 - Current
- Operated point of sales and parts lookup computer systems.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Developed relationships with suppliers to secure competitive pricing on parts orders.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Processed payments from customers for purchased parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Ordered or purchased supplies to maintain optimum inventory.
- Received, examined and reshelved returned parts.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Located and labeled parts to maintain organized inventory of stock.
- Arranged and directed delivery and installation of products and equipment.
- Tracked inventory levels to ensure availability of necessary items.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Researched part numbers for requested parts using catalogs and other resources.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Coordinated and executed daily parts deliveries to local businesses.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Monitored backorders and expedited delivery when possible.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Improved team member performance by devising and overseeing personalized strategies.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records, and met or exceeded sales goals in reporting months.
