Kailey Littley
Summary
Reliable Personal Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Personal Support Worker
Extendicare
08.2023 - Current
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Trained and coordinated work of new support workers.
Sales Agent
TruGreen Lawn Care
04.2022 - 09.2023
- Increased sales and customer satisfaction through personalized servicing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed 140 phone calls per day with 20% close rate delivering customer satisfaction.
Sales Agent
Rainbow Systems
07.2021 - 04.2022
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Explained features and advantages of Rainbow products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
Superintendent
Valiant Group Of Companies
09.2018 - 11.2019
- Collected rent, deposits and payments from tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Investigated and reported on accidents, injuries and near-miss incidents.
Sales Associate
All Creatures Great And Small
02.2012 - 08.2014
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Certification - Personal Support Worker
Durham Continuing Education
Oshawa, ON 02.2023 - 06.2023
High School Diploma -
Durham Continuing Education
Oshawa, ON 04.2016 - 12.2016
Skills
Interpersonal communication skills
Timeline
Personal Support Worker
Extendicare
08.2023 - Current
Certification - Personal Support Worker
Durham Continuing Education
02.2023 - 06.2023
Sales Agent
TruGreen Lawn Care
04.2022 - 09.2023
Sales Agent
Rainbow Systems
07.2021 - 04.2022
Superintendent
Valiant Group Of Companies
09.2018 - 11.2019
High School Diploma -
Durham Continuing Education
04.2016 - 12.2016
Sales Associate
All Creatures Great And Small
02.2012 - 08.2014
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD