Kailey Ellithorpe
Calgary,AB
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Walmart Canada
Calgary, Alberta
04.2021 - Current
- Drive revenue growth by achieving sales goals, managing budgets, and leveraging financial reports for strategic
- Oversee store standards, merchandise presentation, competitive pricing, and compliance with company policies.
- Monitor asset protection, safety protocols, and operational controls to minimize risk and ensure adherence to policies.
- Foster a customer-centric environment by resolving concerns, training staff on service excellence, and enhancing the shopping experience.
- Represent the store in community initiatives, corporate programs, and sustainability efforts to strengthen local connections.
- Conduct training, performance evaluations, and career development programs to enhance associate engagement and retention.
- Ensure proper handling of high-value merchandise and oversee daily cash transactions up to $250K.
Food Lead Department Manager
Walmart Canada
Calgary, Alberta
09.2019 - 04.2021
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Deliver exceptional customer service by greeting and assisting customers, promoting products, and resolving concerns.
- Maintain department presentation standards, addressing deficiencies and adjusting merchandising displays.
- Delegate and follow up on daily Customer Availability Process tasks.
- Support scheduling and assign associates for store coverage.
- Train and develop Food Associates, providing feedback as needed.
- Ensure a safe, clean, and hazard-free work environment by adhering to company policies.
Department Manager
Walmart Canada
Calgary, Alberta, AB
- Lead and motivate teams to achieve sales and customer service goals
- Ensure department and store operations run efficiently with attention to detail and problem-solving
- Provide excellent customer service and maintain a welcoming store environment
- Prioritize maintaining a well-stocked department by restocking from the back room, conducting inventory checks, and keeping the area organized.
Education
High School Diploma -
Bishop McNally High School
Calgary, Alberta06-2007
Skills
- Sales management
- Financial analysis
- Customer relationship management
- Leadership & team development
- Merchandising
- Cash handling & POS systems
- Inventory control & loss prevention
- E-commerce & omnichannel retailing
Timeline
Assistant Store Manager
Walmart Canada
04.2021 - Current
Food Lead Department Manager
Walmart Canada
09.2019 - 04.2021
Department Manager
Walmart Canada
High School Diploma -
Bishop McNally High School