Kaila Cassels
Olds
Summary
Dynamic professional with a proven track record at Olds College, enhancing event attendance through targeted promotions and exceptional customer service. Skilled in document management and team collaboration, I streamlined invoicing processes, ensuring timely payments and maintaining accurate records, while fostering a positive work environment that boosted team morale.
Overview
11
11
years of professional experience
Work History
Registration Administrator
Olds College
08.2023 - Current
- Increased event attendance rates through strategic promotion efforts targeted at specific audiences.
- Collaborated with cross-functional teams to optimize registration procedures and improve overall event experiences.
- Streamlined invoicing processes for registrants, reducing delays in payment collection while maintaining accurate financial records.
- Maintained detailed records of registrant information for efficient tracking and reporting purposes.
- Provided exceptional customer service to registrants, addressing inquiries and resolving issues promptly.
- Handled sensitive personal information with discretion, adhering to strict confidentiality protocols at all times.
Operations Associate
Skyline Wealth Management
08.2022 - 05.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Office Administrator
Remax Realty
06.2021 - 06.2022
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
Office Administrator
Pharmbarn Animal Warehouse
01.2015 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
Certificate - Human Resource Manager
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-2021
Diploma - Office Administration - Executive
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-2020
Skills
- Document management
- Policy compliance
- Team management
- Security protocols
- Meeting facilitation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Registration Administrator
Olds College
08.2023 - Current
Operations Associate
Skyline Wealth Management
08.2022 - 05.2023
Office Administrator
Remax Realty
06.2021 - 06.2022
Office Administrator
Pharmbarn Animal Warehouse
01.2015 - 09.2019
Certificate - Human Resource Manager
Conestoga College Institute of Technology And Advanced Learning
Diploma - Office Administration - Executive
Conestoga College Institute of Technology And Advanced Learning
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