Dynamic Registration Administrator at the College of Physicians and Surgeons of Alberta, recognized for enhancing operational efficiency and reducing registration errors through innovative processes. Skilled in document management and excellent communication, I successfully improved licensing and member engagement, fostering a collaborative environment while maintaining strict policy compliance.
Hi, I’m
L. Danielle Kelly
Administrator
Edmonton,AB
Summary
Overview
20
years of professional experience
1
Certification
Work History
College of Physicians and Surgeons of Alberta
Registration Administrator
02.2005 - 04.2025
Job overview
- Coordinated seamless transitions between event sessions by managing schedules and resources.
- Enhanced registration efficiency by streamlining processes and utilizing innovative administrative tools.
- Provided exceptional customer service to registrants, addressing inquiries and resolving issues promptly.
- Developed comprehensive training materials for new staff members, resulting in reduced onboarding time and increased competency levels.
- Maintained detailed records of registrant information for efficient tracking and reporting purposes.
- Reduced registration errors significantly by implementing thorough quality control measures.
- Monitored online registration platforms regularly to identify potential technical issues or areas for improvement swiftly.
- Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
- Collaborated with cross-functional teams (IT) to optimize registration procedures and improve overall event experiences.
- Handled sensitive personal information with discretion, adhering to strict confidentiality protocols at all times.
- Implemented strategies to increase member recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Improved policies and procedures.
- Cultivated engaged student population with successful orientation programs.
Education
University of AlbertaEdmonton, AB
Business Analysis Certificate from Business Analysis
02-2025
University Overview
The Business Analysis certificate program provides valuable knowledge and skills needed for Information Technology, covering topics such as enterprise analysis and architecture, interface and data design, solution verification and validation, requirements elicitations and scope management.
Skills
- Document management
- Policy compliance
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Operational efficiency
- Decision-making
- Active listening
- Problem-solving aptitude
Languages
English
Full Professional
Accomplishments
Accomplishments
I was the Registration Department representative for the paperless project implemented in 2010. I met with the working group (including CPSA department members, external vendor and internal IT) and provided feedback, participated in planning and execution of transition from paper records to an online share-point program.
Certification
Business Analysis certificate - UofA
Timeline
Registration Administrator
College of Physicians and Surgeons of Alberta
02.2005 - 04.2025
University of Alberta
Business Analysis Certificate from Business Analysis
Similar Profiles
Annick BelangerAnnick Belanger
EXECUTIVE ASSISTANT, ASSISTANT REGISTRAR, CONTINUING COMPETENCE at College of Physicians & Surgeons of Alberta (CPSA)EXECUTIVE ASSISTANT, ASSISTANT REGISTRAR, CONTINUING COMPETENCE at College of Physicians & Surgeons of Alberta (CPSA)
Laura AckerLaura Acker
Coordinator, People & Culture at College of Physicians & Surgeons of Alberta (CPSA)Coordinator, People & Culture at College of Physicians & Surgeons of Alberta (CPSA)
Rita Amoh AmanyabyoonaRita Amoh Amanyabyoona
Organizational Effectiveness and Learning Specialist at Royal College of Physicians and Surgeons of CanadaOrganizational Effectiveness and Learning Specialist at Royal College of Physicians and Surgeons of Canada
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta
Dylan LeducDylan Leduc
Bartender / Manager at Epic MarketBartender / Manager at Epic Market