Kaia Frank
Nisku,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Royal Hotel Edmonton Airport, Trademark By Wyndham
2023.11 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Royal Hotel Edmonton Airport, Trademark By Wyndham
2023.11 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Guest Representative II
Beaumont Sport and Recreation Centre
2023.03 - 2023.09
- Distributing facility admissions, membership sales and renewals, program registrations, and general phone, email and internet inquiries.
- Utilize effective communicating and listening skills to identify problems, needs and opportunities to assist internal and external customers.
- Creative problem solving and ability to make decisions independently.
Store Merchandiser
Shoppers Drug Mart
2018.04 - 2021.10
- Re-stocked, arranged and organized merchandise.
- Assisted customers in completing purchases, locating items and joining the Optimum Reward program.
- Dealt with transactions paid for with checks, cash and credit purchases, and refunds.
- Operated and balanced the till; counted and sold lottery tickets.
Education
Funeral Service Diploma -
Mount Royal University
Calgary, AB06.2025
High School Diploma -
Beaumont Composite High School
Beaumont, AB06.2021
Skills
- Handling cash, preparing bills and processing payments.
- Processing and applying new skills and concepts quickly.
- Effective oral and written communication skills - customer satisfaction, active listening, and interpersonal communication.
- Computer literacy - MS Office, Google Docs, Cloud.
Certification
Standard First Aid - Level C CPR/AED Level C
Nov 2021
Timeline
Night Auditor
Royal Hotel Edmonton Airport, Trademark By Wyndham
2023.11 - Current
Front Desk Receptionist
Royal Hotel Edmonton Airport, Trademark By Wyndham
2023.11 - Current
Guest Representative II
Beaumont Sport and Recreation Centre
2023.03 - 2023.09
Store Merchandiser
Shoppers Drug Mart
2018.04 - 2021.10
Funeral Service Diploma -
Mount Royal University
High School Diploma -
Beaumont Composite High School
Standard First Aid - Level C CPR/AED Level C
Nov 2021
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