Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaia Frank

Nisku,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Auditor

Royal Hotel Edmonton Airport, Trademark By Wyndham
11.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Receptionist

Royal Hotel Edmonton Airport, Trademark By Wyndham
11.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Guest Representative II

Beaumont Sport and Recreation Centre
03.2023 - 09.2023
  • Distributing facility admissions, membership sales and renewals, program registrations, and general phone, email and internet inquiries.
  • Utilize effective communicating and listening skills to identify problems, needs and opportunities to assist internal and external customers.
  • Creative problem solving and ability to make decisions independently.

Store Merchandiser

Shoppers Drug Mart
04.2018 - 10.2021
  • Re-stocked, arranged and organized merchandise.
  • Assisted customers in completing purchases, locating items and joining the Optimum Reward program.
  • Dealt with transactions paid for with checks, cash and credit purchases, and refunds.
  • Operated and balanced the till; counted and sold lottery tickets.

Education

Funeral Service Diploma -

Mount Royal University
Calgary, AB
06.2025

High School Diploma -

Beaumont Composite High School
Beaumont, AB
06.2021

Skills

  • Handling cash, preparing bills and processing payments
  • Processing and applying new skills and concepts quickly
  • Effective oral and written communication skills - customer satisfaction, active listening, and interpersonal communication
  • Computer literacy - MS Office, Google Docs, Cloud

Certification

Standard First Aid - Level C CPR/AED Level C

Nov 2021

Timeline

Night Auditor

Royal Hotel Edmonton Airport, Trademark By Wyndham
11.2023 - Current

Front Desk Receptionist

Royal Hotel Edmonton Airport, Trademark By Wyndham
11.2023 - Current

Guest Representative II

Beaumont Sport and Recreation Centre
03.2023 - 09.2023

Store Merchandiser

Shoppers Drug Mart
04.2018 - 10.2021

Funeral Service Diploma -

Mount Royal University

High School Diploma -

Beaumont Composite High School

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Kaia Frank