Kai Martineau
Toronto,ON
Summary
Business student at Western University specializing in HRM, with a strong foundation in leadership, problem-solving, and conflict resolution. My experience as a Shift Manager and Server at The Beacher Café has honed my skills in team management, effective communication, and customer relations. Passionate about connecting with others, I seek opportunities for collaboration and networking to enhance personal and professional growth in the HR field.
Overview
3
3
years of professional experience
Work History
Shift Manager
The Beacher Cafe
Toronto, Ontario
04.2023 - Current
- Developing and maintaining positive working relationships with staff, customers, and vendors.
- Overseeing the training of new employees on customer service, product knowledge, and cash handling techniques.
- Leading a team of waitstaff, providing guidance and support to enhance service quality and efficiency.
- Efficiently resolved escalated customer service and staff issues in a timely manner, often stepping in to cover shifts as needed to ensure seamless operations and maintain team morale.
Waiter
The Beacher Cafe
Toronto, ON
05.2021 - 08.2022
- Delivered exceptional customer service, creating memorable dining experiences that fostered guest loyalty and encouraged repeat visits.
- Took orders from patrons accurately and efficiently.
- Suggested additional items to customers based on their preferences and needs.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
Education
Bachelor of Arts - Business Managment & Organizational Study
University of Western Ontario
London, ON12-2025
High School Diploma -
Neil McNeil High School
Toronto, ON06-2021
Skills
- Advanced Proficiency In Office Automation tools
- Strong Interpersonal skills
- Leadership
- Adaptability
- Conflict Management
- Collaborative Problem-Solving
Timeline
Shift Manager
The Beacher Cafe
04.2023 - Current
Waiter
The Beacher Cafe
05.2021 - 08.2022
Bachelor of Arts - Business Managment & Organizational Study
University of Western Ontario
High School Diploma -
Neil McNeil High School
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