Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Languages
Certification
Timeline
Generic

Sukhjeet Singh

Red Deer,AB

Summary

An accomplished and seasoned professional with a proven track record in customer service and team leadership. Aiming to apply my shift management experience at McDonald's towards a position as a Communications and Engagement Associate within the RDP-division of Applied Research. I am dedicated to applying my specialized knowledge and skills to promote innovation ecosystems, facilitate entry to emergent technologies, interact with industry experts, and provide support for a wide range of initiatives.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Red Deer
06.2024 - Current
  • Overseeing daily operations, including staffing, training, and performance evaluations
  • Ensuring exceptional customer service and promptly addressing issues and complaints
  • Managing inventory, enforcing food safety standards, and implementing cost-saving measures
  • Collaborating with management to achieve sales targets and enhance operational efficiency.

Cashier

Tim Horton's
East Hill
01.2023 - 02.2024
  • Processing customer transactions accurately using POS systems
  • Assisting customers with inquiries and product recommendations
  • Maintaining checkout area cleanliness and organization.

Guest Experience

McDonald's
Red Deer
10.2022 - 06.2023
  • Provided exceptional customer service, handling cash transactions and ensuring customer satisfaction
  • Trained new team members on customer service standards and operational procedures.

Education

Diploma in Business (In Progress) -

Red Deer Polytechnic
04.2024

Some College (No Degree) - Non Medical

Punjab Co Education Senior Secondary School
Punjab,India

Skills

  • Advanced proficiency in POS systems
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiarity with various social media management tools
  • A fundamental comprehension of graphic design software, such as Adobe Photoshop or Canva
  • Capability to utilize Google Analytics or Microsoft Excel for data analysis
  • Proficiency in HTML and CSS for fundamental website editing
  • Proficient knowledge of video editing software, including Adobe Premiere Pro and Final Cut Pro
  • Expertise in a particular programming language that is pertinent to your industry, such as Python, Java, or JavaScript
  • Proven leadership and adeptness in team management
  • Profound problem-solving and decision-making capabilities
  • Exceptional communication and interpersonal skills
  • Multitasking adept and adept at performing under duress
  • Capable of adapting to changing circumstances and obstacles without difficulty
  • Proficiency in comprehending and establishing connections with the viewpoints and emotions of others
  • Workplace Safety
  • Documentation And Reporting

Accomplishments

  • Received Employee of the Month award at McDonald's for exceptional performance and dedication.
  • Led a team initiative to improve customer satisfaction ratings by 20% within six months.
  • Published an article in the company newsletter on effective customer service strategies.

Volunteer Experience

Community Engagement Volunteer – Gurdwara sahib, Organized and led fundraising campaigns to support the food bank's initiatives., Engaged with local businesses like Walmart and community members to solicit donations and sponsorships., Collaborated with volunteers to plan and execute donation drives and fundraising events.

References

References available upon request.

Languages

English
Professional
Hindi
Limited
Punjabi
Professional

Certification

  • Food Safety Certification
  • First Aid Certification

Timeline

Shift Manager

McDonald's
06.2024 - Current

Cashier

Tim Horton's
01.2023 - 02.2024

Guest Experience

McDonald's
10.2022 - 06.2023

Diploma in Business (In Progress) -

Red Deer Polytechnic

Some College (No Degree) - Non Medical

Punjab Co Education Senior Secondary School

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Sukhjeet Singh