Kai Magale
Chilliwack,BC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Boston Pizza Chilliwack. Proven ability to enhance guest engagement and streamline operations, while effectively handling cash transactions. Recognized for fostering team collaboration and maintaining high cleanliness standards in a fast-paced environment.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Host, Passthrough, Food Running, Busser
Boston Pizza Chilliwack
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Cheerleading Captain, Coach
Champion Cheerleading Camps
01.2020 - 06.2021
- Managed scheduling for practices, competitions, and performances to maximize efficiency and minimize conflicts.
- Increased crowd engagement at athletic events through innovative cheers and high-energy performances.
- Maximized use of practice time by setting weekly goals based on upcoming events or areas needing improvement.
- Enhanced team performance by developing and implementing strategic practice routines and drills.
- Maintained an inclusive environment within the squad by addressing any instances of bullying or discrimination immediately.
- Organized fundraising events and community service projects, promoting school spirit and fostering a positive team image.
Education
High School Diploma -
GW Graham
Chilliwack, BC06-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cash handling
- Customer service
- Safe food handling
- Cleanliness standards
- High volume dining
- Service prioritization
- Team collaboration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Certification
- Serving it right (SIR) Certification
Timeline
Server, Host, Passthrough, Food Running, Busser
Boston Pizza Chilliwack
11.2022 - Current
Cheerleading Captain, Coach
Champion Cheerleading Camps
01.2020 - 06.2021
High School Diploma -
GW Graham
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