Kaha Dalal
Ottawa,Canada
Summary
Early-career public sector professional with experience in policy-informed public health operations, employee health and wellness, and people-centered service delivery. Background includes work in a unionized public health organization, frontline customer service, and graduate-level policy analysis. Currently completing a Master’s in Global Public Health and Social Justice, with strengths in evidence-based decision-making, equity-focused analysis, and collaborative work. Seeking to contribute to the Ontario Public Service through policy development and human resources initiatives.
Overview
8
8
years of professional experience
Work History
Laboratory Attendant
Public Health Ontario
Ottawa
02.2022 - Current
- Supported province-wide public health operations by implementing laboratory practices aligned with provincial public health policies, standards, and regulatory requirements
- Analyzed workflow demands, testing volumes, and operational constraints to support timely, evidence-informed public health responses
- Worked within a unionized environment, gaining insight into how collective agreements, occupational health and safety policies, and labour frameworks shape workforce conditions and service delivery
- Applied strict health, safety, and quality assurance protocols, contributing to organizational compliance and risk mitigation
- Maintained accurate documentation and data integrity to support reporting, accountability, and decision-making processes
- Applied provincial public health policies and operational protocols while managing workload demands in a high-volume environment, contributing to system capacity and employee safety.
Customer Service Representative
Best Buy
Ottawa
01.2018 - 01.2022
- Delivered frontline service in a diverse, high-volume environment requiring empathy, professionalism, and adaptability
- Resolved customer concerns through clear communication, problem-solving, and conflict resolution
- Collaborated with team members and supervisors to support positive workplace culture and team performance
- Adapted to evolving organizational policies, procedures, and service standards
- Trained new staff on policies, procedures, and customer service best practices.
- Participated in ongoing training and development policies to stay updated on product knowledge and customer service techniques
- Flexibility to adapt to changing store priorities and demands to meet customer needs and contribute to overall team success.
Education
Master of Science - Global Public Health And Social Justice
Brunel University of London
United Kingdom01-2026
Bachelor of Science - Biology Concentration in Molecular And Cellular Biology, Minor in Psychology
Carleton University
Ottawa08.2020
Medical Laboratory Assistant & Technician -
Algonquin Careers Academy
Ottawa11.2021
Skills
- Policy analysis and application
- Evidence-informed decision-making
- Equity and systems thinking
- Unionized workplace knowledge
- Policy compliance and risk awareness
- Research and data interpretation
- Accurate documentation and reporting
- Stakeholder and client communication
- Conflict resolution and issue management
- Problem-solving in fast-paced settings
- Professionalism
- Adaptability
Languages
English
Native or Bilingual
Timeline
Laboratory Attendant
Public Health Ontario
02.2022 - Current
Customer Service Representative
Best Buy
01.2018 - 01.2022
Master of Science - Global Public Health And Social Justice
Brunel University of London
Bachelor of Science - Biology Concentration in Molecular And Cellular Biology, Minor in Psychology
Carleton University
Medical Laboratory Assistant & Technician -
Algonquin Careers Academy