Kaeli Rabia
Fremont
Summary
Proactive and compassionate, with a proven track record at Tricity Veterinary Hospital, I excel in multitasking and conflict resolution. Demonstrated ability to increase customer service success rates significantly, I blend strong telephone etiquette with effective teamwork, ensuring high-quality care and efficient operations.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist/Assistant
Tricity Veterinary Hospital
06.2022 - 08.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for the veterinarian as needed.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Administered medications to animals in treatment and documented changes in condition.
- Educated clients on post-surgical care and nutrition.
- Processed samples for laboratory testing.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
Restaurant Hostess
Gen Korean BBQ House
06.2021 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Communications
San Jose State University
San Jose, CA05-2025
High School Diploma -
American High School
Fremont06-2021
Skills
- Teamwork and collaboration
- Fast learner
- Strong multitasking
- Telephone etiquette
- Handling complaints
- Conflict resolution
- Compassionate care
- Initiative-taking
- Complex Problem-solving
Timeline
Veterinary Receptionist/Assistant
Tricity Veterinary Hospital
06.2022 - 08.2024
Restaurant Hostess
Gen Korean BBQ House
06.2021 - 08.2021
Bachelor of Science - Communications
San Jose State University
High School Diploma -
American High School
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