KABERI BISWAS
London,CA
Summary
Results-driven project manager with a post-graduate degree in construction management and a proven history of driving sales growth through exceptional customer relationships. Consistently achieved high customer satisfaction rates while managing projects that align teams and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Department Manager
McDonald's
London, Canada
07.2019 - Current
- Directed high-volume service for over 200 customers per shift during peak hours, and achieved 97% customer satisfaction.
- Managed POS and CRM systems while maintaining zero cash discrepancy through strict cash handling controls.
- Set performance targets for team members to drive motivation and support business results.
- Controlled labor costs and minimized food waste in partnership with managers to enhance team alignment and productivity.
- Resolved customer concerns promptly, strengthening customer relationships and contributing to 30% higher sales.
- Trained crew members on industry regulations, policies, and labor law requirements while maintaining compliance.
- Maintained 100% compliance with daily food safety standards.
- Applied time management and multitasking skills to consistently meet or exceed 95% targets in a fast-paced environment.
Executive Engineer
L&T Sargent & Lundy Limited
Vadodara, India
11.2014 - 03.2018
- Supported structural engineering for power plants, including coal-based, gas-based, and combined-cycle facilities.
- Prepared design calculations and analysis reports for RCC buildings, water-retaining structures, pipe racks, foundations, and steel sheds.
- Coordinated project work across design, vendor, fabrication, and erection drawings to ensure alignment and project efficiency.
- Addressed site queries through strategic planning and prompt follow-up, facilitating timely resolutions.
Education
Post-Graduate - Marketing Management
Fanshawe College
London, Ontario, CanadaPost-Graduate - Construction Project Management
Fanshawe College
London, Ontario, CanadaBachelor of Engineering - Civil Engineering
Gujarat Technological University
Gujarat, IndiaSkills
- Project management
- CRM tools, Salesforce
- Operational efficiency
- Market research, compliance knowledge
- Time management and multitasking
- Team leadership
- Client communication
- Detail-oriented
- Problem-solving
- Office and SaaS proficiency
- Administration
- Customer relationship management
- Staff hiring, training and management
- Campaign management
Timeline
Department Manager
McDonald's
07.2019 - Current
Executive Engineer
L&T Sargent & Lundy Limited
11.2014 - 03.2018
Post-Graduate - Marketing Management
Fanshawe College
Post-Graduate - Construction Project Management
Fanshawe College
Bachelor of Engineering - Civil Engineering
Gujarat Technological University