Jyoti Thakur
Surrey,British Columbia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Surrey, British Columbia
01.2023 - 08.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Conducted account openings and closings for clients.
- Researched customer inquiries and reported findings in a timely manner.
Personal Banker
Indusind Bank
Ambala, Haryana
06.2022 - 09.2022
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
Personal Banker
HDFC Bank
Ambala Cantt, Haryana
09.2021 - 06.2022
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
Business Development Executive
Equitas Small Finance Bank
Karnal, Haryana
12.2019 - 07.2021
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Negotiated contracts with clients for new business development initiatives.
- Monitored progress against goals set by management for each project or initiative undertaken.
- Implemented changes based on customer feedback received from surveys or focus groups.
Customer Service Executive-Operations Department
Capital Small Finance Bank
Ambala Cantt, Haryana
05.2018 - 11.2019
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
Customer Service Officer
Axis Bank
Ambala Cantt, Haryana
01.2016 - 10.2017
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Developed strategies to improve customer service processes and procedures.
- Established trustful relationships with customers through effective communication skills.
- Managed daily operations of the Customer Service Department.
Education
MBA - Digital And Promotional Marketing, Human Resource
University Canada West
Vancouver, BC03-2024
Bachelor of Commerce - Computers And Accountancy
S D College
India05-2014
Skills
- Customer Support
- MS Office proficiency
- Team Collaboration
- Inbound and Outbound Calling
- Account Management
- Customer Relationship Management (CRM)
- Customer Service
Certification
- Digital Advertising Certificate
- Social Media Simternship
Timeline
Customer Service Associate
Walmart
01.2023 - 08.2024
Personal Banker
Indusind Bank
06.2022 - 09.2022
Personal Banker
HDFC Bank
09.2021 - 06.2022
Business Development Executive
Equitas Small Finance Bank
12.2019 - 07.2021
Customer Service Executive-Operations Department
Capital Small Finance Bank
05.2018 - 11.2019
Customer Service Officer
Axis Bank
01.2016 - 10.2017
MBA - Digital And Promotional Marketing, Human Resource
University Canada West
Bachelor of Commerce - Computers And Accountancy
S D College
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