JYOTI DUBEY
London,Canada
Summary
Hardworking and energetic individuals with a strong work ethic and communication skills. Able to anticipate, identify and handle problems and take appropriate action quickly and effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quess Corp
09.2020 - 02.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Custmer Service Excutive
Easy Mart
12.2019 - 08.2020
- Implemented new training programs for junior staff members, improving overall team performance.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
Team Associate
Big Bazaar
10.2018 - 10.2019
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
MBA - HR & FINANCE
Nehru Gram Bharti University
Prayagraj India06-2018
Bachelor of Science - Zoology
Allahabad University
Prayagraj India05-2016
Skills
- Customer service
- Team collaboration
- Customer relationship management
- Order fulfillment
- Sales expertise
- Listening skills
- Multitasking and organization
- Handling customer complaints
Languages
English
Hindi
Certification
CPR , AED and First Aid
Timeline
Customer Service Representative
Quess Corp
09.2020 - 02.2024
Custmer Service Excutive
Easy Mart
12.2019 - 08.2020
Team Associate
Big Bazaar
10.2018 - 10.2019
MBA - HR & FINANCE
Nehru Gram Bharti University
Bachelor of Science - Zoology
Allahabad University
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