Juzer Khan
North York,Canada
Summary
Professional with strong customer service and administrative skills. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming and joyful atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT DESK AGENT
Inn at the Forks
Winnipeg, MB
03.2025 - 08.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
FRONT DESK AGENT
Delta by Marriott
Winnipeg, Manitoba
09.2024 - 11.2024
- Collected credit card information for transactions and posted charges for customers.
- Managed guest reservations and room assignments.
- Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Provided information and recommendations to guests regarding local attractions, dining options and services.
FRONT OFFICE SUPERVISOR
Holiday Inn
Winnipeg, Manitoba
05.2022 - 08.2024
- Handled customer inquiries and complaints, ensuring satisfaction with services provided.
- Conducted regular meetings with staff to discuss updates, issues, and solutions.
- Monitored performance, providing feedback and coaching to improve efficiency.
- Developed and maintained filing systems to ensure quick retrieval of documents.
- Liaised with other supervisors to coordinate inter-departmental projects or initiatives.
Front Crew Member
A&W
Winnipeg, MB
10.2022 - 05.2023
- Delivered exceptional customer service in fast-paced environment.
- Took drive through and inside orders and settled payments.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
HOST
Boston Pizza
Winnipeg, Manitoba
08.2022 - 04.2023
- Quickly took payments from patrons after meals to turn over tables and help increase nightly revenue.
- Protected patrons and business by adhering to safety, sanitation and alcohol control policies.
- Assisted dining room staff with setting and clearing tables during high traffic periods.
- Provided servers with proper number of guests per section to avoid bottlenecking service.
Education
Aviation Operations
Seneca College
CERTIFICATE - HOSPITALITY
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2022
Skills
- Proficiency with Microsoft Office (Word, work ethics, ability to work under Excel, Outlook), Typing speed 35-40 wpm, Flexibility, Ability to adapt
- Staff training and development, Work under pressure
- Team building and supervision
- POS system operation
- Reservation management
- Cash control
- Conflict management
Certification
- First Aid
- Smart Choices
- WHMIS
- Food Handler
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Native or Bilingual
Urdu
Full Professional
Punjabi
Native or Bilingual
Legal Status in the country
Permanent resident
Timeline
FRONT DESK AGENT
Inn at the Forks
03.2025 - 08.2025
FRONT DESK AGENT
Delta by Marriott
09.2024 - 11.2024
Front Crew Member
A&W
10.2022 - 05.2023
HOST
Boston Pizza
08.2022 - 04.2023
FRONT OFFICE SUPERVISOR
Holiday Inn
05.2022 - 08.2024
CERTIFICATE - HOSPITALITY
Manitoba Institute of Trades And Technology
Aviation Operations
Seneca College