Ifeoma Ndu
Winnipeg,MB
Summary
Customer-focused professional with extensive experience in delivering exceptional service. Skilled in building lasting customer relationships, and addressing concerns effectively. Committed to enhancing customer satisfaction, and driving positive service outcomes. Adept at managing administrative tasks, and ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Canad Inns
Winnipeg, Manitoba
06.2022 - Current
- Fostered a welcoming atmosphere by warmly greeting customers, and effectively managing check-in processes.
- Maintained customer database accuracy by updating and verifying information.
- Answered incoming calls, directed them to appropriate personnel, and recorded messages.
- Managed all correspondence, including mail, faxes, and courier services effectively, ensuring the timely delivery of messages and documents.
- Demonstrated professionalism in handling customer inquiries and resolving conflicts.
- Organized office documentation, enhancing efficiency and productivity.
Customer Service Representative
Can Do People
Winnipeg, Manitoba
01.2022 - 09.2022
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Administrative Assistant
KK Global Logistics
Lagos, Nigeria
12.2020 - 07.2021
- Updated the system to organize office documentation, maximizing efficiency, and increasing productivity.
- Ensured efficient operation of office equipment, such as printers, copiers, and fax machines.
- Managed daily office operations and maintained the office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, while maintaining the front desk and reception area in a neat and organized fashion.
- Coordinated and scheduled meetings using outlook, including room reservations, catering, and technical setup, for seamless execution.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, MB02-2025
High School Diploma -
Marywood Girls College
Lagos, Nigeria11-2020
Skills
- Customer relationship management
- Effective verbal and written communication
- Team collaboration and working independently
- Conflict resolution
- Administrative skills
- 40 WPM typing speed
- Mathematical proficiency
- Proficient in MS Office (Word, Outlook, Excel)
- Organizational skills
- Ability to work under stressful conditions
- Customer Engagement
- Time management
Timeline
Front Desk Receptionist
Canad Inns
06.2022 - Current
Customer Service Representative
Can Do People
01.2022 - 09.2022
Administrative Assistant
KK Global Logistics
12.2020 - 07.2021
Bachelor of Arts - Economics
University of Manitoba
High School Diploma -
Marywood Girls College
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