Juvi Gill
Vancouver,BC
Summary
My journey is a record of shifting challenges into opportunities. Skilled in working under high-pressure environments and thriving in adapting to new situations and challenges to enhance the organizational brand while honing my skills in Business and Management. In short, my resume is more than a list of jobs; it's a journey of passion, commitment, and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
CIBC
09.2023 - Current
- Successfully managed a diverse portfolio of client accounts, leading to a 10/10 in customer satisfaction and increased NPS surveys by 10% through exceptional service delivery.
- Stay updated on CIBC's products and services to educate clients about offerings that best align with their financial objectives
- Provide personalized financial advice, assisting clients in making informed decisions to meet their financial goals.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
ADMINISTRATIVE SUPPORT VOLUNTEER
AZ Engineering & Supplies NV
08.2022 - 03.2023
- Set Up Google Suits for company.
- Entered information into digital systems to maintain data quality and accuracy.
- Created and maintained Google Drive Account with regular updates.
TRANSCRIPTIONIST (FREELANCE PROJECT)
SHALOM TRANSLATION
06.2022 - 07.2022
- Transcribed Podcasts and edited, gathered, organized, and input information into digital database.
ORGANIZATIONAL EXECUTIVE ASSISTANT
Begin Ed India
08.2020 - 12.2021
- Accomplished 12 projects on time
- Utilized strong interpersonal and communication skills to help customers
- Managed executive calendars and ensured timely meetings.
MARKETING ASSOCIATE
ACE GARAGE BIKERS CAFE & RESTAURANT
07.2019 - 07.2020
- Implemented and created digital marketing campaigns that raised 25% revenue gain
- Managed social media activity and created content to increase brand awareness and consumer engagement.
ASSISTANT OFFICE ADMINISTRATOR
Dehradun Vineyard Fellowship
12.2017 - 05.2019
- Compiled and entered data into various databases to ensure accuracy and completeness
- Created presentations and participated in training.
Volunteer
Capernwray
08.2017 - 12.2017
- Managed regular events and fundraising drives.
- Organized and managed food preparation for 30+ staff.
- Led a team to renovate and build furniture for a local church.
Education
POST GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Vancouver Community College
Vancouver, BC12.2024
BACHELOR OF ARTS - JOURNALISM AND MASS COMMUNICATION
Graphic Era Hill University
Dehradun, India08.2020
Skills
- Cross-Cultural Communication
- Complaint resolution
- Search Engine Marketing
- Digital Marketing
- Product and Service Sales
- Teamwork and Collaboration
- Customer Service
- Strong Organizational Skills
- Money handling abilities
- Banking procedures understanding
Certification
- CERTIFIED LACTATION SUPPORT PERSON, 04/2021
- THE FUNDAMENTALS OF DIGITAL MARKETING, 04/2021
- BIBLE, DISCIPLESHIP, MISSION PROGRAM, 12/2012
Languages
English
Full Professional
Hindi
Full Professional
Sema
Native or Bilingual
Timeline
Client Service Representative
CIBC
09.2023 - Current
ADMINISTRATIVE SUPPORT VOLUNTEER
AZ Engineering & Supplies NV
08.2022 - 03.2023
TRANSCRIPTIONIST (FREELANCE PROJECT)
SHALOM TRANSLATION
06.2022 - 07.2022
ORGANIZATIONAL EXECUTIVE ASSISTANT
Begin Ed India
08.2020 - 12.2021
MARKETING ASSOCIATE
ACE GARAGE BIKERS CAFE & RESTAURANT
07.2019 - 07.2020
ASSISTANT OFFICE ADMINISTRATOR
Dehradun Vineyard Fellowship
12.2017 - 05.2019
Volunteer
Capernwray
08.2017 - 12.2017
POST GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Vancouver Community College
BACHELOR OF ARTS - JOURNALISM AND MASS COMMUNICATION
Graphic Era Hill University
Similar Profiles
Fadi Barakat DiabFadi Barakat Diab
Senior Program Manager at CIBCSenior Program Manager at CIBC
Gurpreet ManchandaGurpreet Manchanda
Fraud Analyst at CIBCFraud Analyst at CIBC
Nakul SapkalNakul Sapkal
Application Developer at CIBCApplication Developer at CIBC