Justine Ramos
Surrey,BC
Summary
Dedicated young individual seeking and maintaining part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With a track record of handling outbound operations and high volume workload in a fast-paced environment. Experience in creating exceptional customer experiences in restaurant settings while managing multiple responsibilities with a positive and professional demeanor. Proficient at building and maintaining positive relationships with a clear understanding of leadership and team player skills.
Eager to commit to providing courteous, prompt, detailed and accurate support and take on responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
Ruex Cafe & Bar
06.2023 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhere to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implement effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess, Delivery Support
Earls Kitchen + Bar
02.2023 - 05.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Distribution Centre Associate
Aritzia
10.2020 - 11.2022
- Pick orders, scan products and pack boxes to retail stores and eCommerce customers
- Maintain efficient organization, palletizing and transportation of completed packages
- Audit packed orders to ensure it complies with company’s standards
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Uncovered and resolved errors with minimal oversight.
Junior Team Dance Coach
Sullivan Heights Secondary
09.2019 - 04.2020
- Trained and led a team of 20 students in Hip Hop and Choreography along with 2 other coaches
- Performed successful working within tight deadlines and fast-paced atmosphere
- Organized and produced lessons and tasks for every rehearsal
- Offered friendly and efficient advice to students, handled challenging situations with ease
- Maintained consistent hard work and dedication in academic studies, while performing coach duties.
Education
Bachelor - Nursing
Douglas College
New Westminster, BC01-2028
High School Diploma -
Sullivan Heights Secondary
Surrey, BC06.2021
Skills
- Exceptional customer service
- Communication
- Organized, Attention to Detail
- Strong work ethic
Timeline
Server
Ruex Cafe & Bar
06.2023 - Current
Restaurant Hostess, Delivery Support
Earls Kitchen + Bar
02.2023 - 05.2023
Distribution Centre Associate
Aritzia
10.2020 - 11.2022
Junior Team Dance Coach
Sullivan Heights Secondary
09.2019 - 04.2020
Bachelor - Nursing
Douglas College
High School Diploma -
Sullivan Heights Secondary
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