Justin Santellan
Grand Terrace
Summary
Accomplished logistics manager skilled in cross-functional coordination and process optimization. Delivered significant cost savings through innovative solutions and rigorous safety standards. Ready to leverage expertise in mentorship and operational management to enhance overall performance.
Overview
8
8
years of professional experience
Work History
Logistics Operations Manager
Amazon
San Bernardino, CA
01.2021 - 09.2025
- Oversaw daily logistics operations to ensure timely delivery and inventory accuracy. In charge of departments pushing out volume ranging from 105,000 to 210,000 packages per 10 hour shift, 4 days a week for 4 years.
- Implemented process improvements that enhanced operational efficiency and reduced costs. Created offline process to help site bring in additional 5%-8% volume per shift, driving TPH goals to 98%-99% to plan.
- Coordinated cross-functional teams to streamline supply chain activities and optimize workflows. Partnered with and owned inbound transportation plans to ensure a daily 42-45 trailers arrived within correct windows.
- Developed training programs for staff on best practices in logistics management and safety protocols. Trained, lead, and developed 16 salaried leaders as an Operations Manager. In charge of 4 salaried leaders during daily operations conducting 1:1's, reflecting on department specific KPIs, and growth opportunities.
- Analyzed performance metrics to identify trends, driving strategic decisions for operational enhancements. Held Daily Deep Dive meetings to report on all KPIs owned by myself and my team. Participated in GEMBA to ensure site was on track for meeting quarterly and yearly metrics. Ranked "Best in Class" for safety and team development 2 years in a row.
- Executed compliance audits to ensure adherence to safety regulations and operational standards. Created a total of 11 Microsoft Excel spreadsheets with advanced formulas and VBA coding to make hourly leaders jobs more efficient.
- Optimized warehouse layout for greater space utilization and improved workflow efficiency. Awarded safest and cleanest department 4 quarters in a row.
- Trained and developed team members, fostering a positive work environment that promoted growth and development. promoted 7 hourly leaders to salaried leaders within 4 years of working at site, where all 7 retained their position within the same or different site. Also helped promote 1 salaried leader to corporate role after networking and utilizing Amazon's internal promotion resources.
- Managed logistics budgets and forecasting to achieve cost-effective operations. In charge of 4 departments and their Throughput Per Hour, translating to cost efficient work. Led teams in which all were operating at a 95-102 vs. a plan of 92 due to effective labor reduction and volume strategies.
- Coordinated driver dispatch to accomplish daily delivery requirements. Ensured Outbound department was delivering a total of 38-54 trailers daily based on current volume. Averaged an On Time Delivery rate of 99.2%-99.4% throughout 4 years of operational management.
- Reviewed and negotiated contracts with carriers to optimize shipping costs. Held quarterly Network Execution Plans with higher level transportation team every 3 months. Launched more than 18 sort lanes going into California, Texas, Arizona, Nevada, and Washington.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment. Averaged a team size of 4 salaried leaders, 12 hourly leaders, and 175-210 associates. Received the "Earn Trust" award out of all 25+ leaders due to favorable Leadership Behavior Index and Safety Leadership Index scores.
- Integrated warehouse operations with existing and new business processes. Helped launch Amazon Air Cargo process within site to secure 3P volume being sent through building. Connected multiple East Coast states with over 100,000 packages in the first year of launching and overseeing Amazon Air Cargo initiative.
Area Manager of Logistics
Amazon
San Bernardino, CA
06.2019 - 01.2021
- Implemented inventory management systems, improving accuracy in stock levels and tracking. Ensured an average of 25,000-32,000 packages were being received and being shipped through given Warehouse Management Systems, unique to Amazon.
- Effectively managed budgets associated with warehousing activities-including labor costs-keeping expenditures under control while still meeting operational targets.
- Drove improvements in order accuracy rates and on-time delivery performance by closely monitoring metrics, identifying bottlenecks, and implementing corrective actions to address root causes.
- Spearheaded process improvements projects aimed at increasing throughput capacity without compromising on safety or quality standards. Partnered with corporate level safety team to roll out loading/unloading "Destuff-It" machines. Added a total of 15 machines, reducing injuries by a total of 18% in the first year, and increasing fluid load productivity by 7%.
- Monitored logistics performance and identified improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems. Used SQL knowledge to make a site specific database for inventory management, effectively able to locate and deliver over 5,000 packages on site.
- Led improvement initiatives to advance operational efficiencies and increase revenue. Developed Pallet Receive department within site to accommodate 25 associates, a 150% increase in labor and volume.
- Prospected for leads to build pipeline and convert to hourly and salaried leader opportunities. Developed a total of 5 tier 1 Amazon workers to reach their goal of climbing the rank within the company.
Process Assistant
Amazon
Fontana, CA
05.2018 - 06.2019
- Mentored junior staff on best practices and standard operating procedures. In charge of a team of 25-30 associates within End of Line process.
- Facilitated regular team meetings to discuss progress, challenges, and solutions collaboratively. Lead daily stand-ups to 50+ Outbound associates, going over multiple KPIs and daily objectives.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities. Identified, trained, and developed 2 associates to learn my role in case of my absence, making for seamless transition for logistics operations.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods. In charge of labor movement within shift, and identifying needs for upstaffing, or cutting hours.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems. Received associates in the operations opinions on what processes could use improvement. Helped the department, with associate input, allocate resources to receive "Auto-Wrap" machines, cutting labor down by 25%.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices. Led team and gave consistent feedback and updates to rate and quality throughout each shift. Held highest rate between all 4 shifts for 3 months in a row, averaging 105 Units Per Hour.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians. Partnered with on site Reliability Maintenance Engineering team daily. Created tickets throughout the day for RME team to conduct PMEs on existing equipment. With this partnership, my shift achieved 0 equipment breakdowns for a 3 month period.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Inbound Support Service Specialist
Amazon
Eastvale, CA
06.2017 - 05.2018
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Developed training materials for new support staff, improving onboarding experience and knowledge retention.
- Analyzed customer feedback to identify trends and recommend process improvements for service delivery.
- Collaborated with cross-functional teams to address complex issues, ensuring consistent resolution strategies.
- Utilized a ticketing system to streamline issue tracking and improve response times across the support team.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
Associate of Science - Business And Technology
Chaffey College
Rancho Cucamonga, CA05-2018
Associate of Science - Mathematics And Science
Chaffey College
Rancho Cucamonga, CA05-2018
Skills
- Logistics analysis
- Safety management
- Warehouse management
- Demand forecasting
- Transportation management
- Six sigma methodologies
- Cross-functional coordination
- Shipping and receiving operations
- Operational management
- Mentoring and training
- Continuous improvement
- Skilled in Microsoft Excel, Word, and Powerpoint
Timeline
Logistics Operations Manager
Amazon
01.2021 - 09.2025
Area Manager of Logistics
Amazon
06.2019 - 01.2021
Process Assistant
Amazon
05.2018 - 06.2019
Inbound Support Service Specialist
Amazon
06.2017 - 05.2018
Associate of Science - Business And Technology
Chaffey College
Associate of Science - Mathematics And Science
Chaffey College