Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Ryan

Spillimacheen,British Columbia

Summary

Hello there, I am Amanda.

I have had the opportunity to work and learn from some of the business developers, networkers, communication specialists, and customer service managers over the past 25 years I have been able to apply these skills to many different industries,

same formula different industry.

People are my talent and Business Development is my passion.

I believe that with my skills and talents, my willingness to learn and grow along with being a visionary and having the ability to see the big pic would be an asset to your company.

I also raised 4 children solely on my own to adulthood and have mastered the art of negotiation and a plethora of other talents that have come along with that role.

I look forward to hearing from and working with you.

Warmest Regards Amanda.

Overview

14
14
years of professional experience

Work History

Logistics Operations Manager

Zamola Logistics
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
  • Streamlined logistics operations by implementing efficient processes and procedures.
  • Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
  • Established clear performance expectations for staff members, providing ongoing feedback to ensure high-quality results consistently achieved.
  • Increased order fulfillment accuracy by developing comprehensive tracking system.
  • Reduced transportation costs through strategic route planning and carrier negotiations.
  • Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
  • Ensured compliance with industry regulations and standards through regular audits and process reviews.
  • Negotiated favorable contracts with suppliers, securing optimal pricing structures while maintaining strong working relationships throughout engagements.
  • Monitored logistics performance and identified improvement opportunities.
  • Trained and developed team members, fostering a positive work environment that promoted growth and development.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Kept corporate departments and customers updated on critical shipments.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Developed and implemented web-based tracking systems for improved monitoring.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Developed and maintained knowledgeable and productive team of employees.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted research to address shipping errors and packaging mistakes.

Branding Manager

Inspire2beU Inc
11.2014 - Current
  • Led consumer events and experiential marketing activations, enhancing customer experiences with the brand while increasing awareness among target audiences.
  • Negotiated advantageous partnerships that enhanced brand exposure and generated co-marketing opportunities.
  • Developed compelling visual and written content to effectively convey the brand message across multiple channels.
  • Championed corporate social responsibility initiatives aligned with company values, bolstering reputation among customers and industry peers alike.
  • Streamlined internal processes to improve efficiency and strengthen overall brand strategy execution.
  • Managed budgets and resources effectively, ensuring the timely completion of projects without compromising quality or brand integrity.
  • Leveraged customer feedback insights to make data-driven decisions regarding product improvements or enhancements.
  • Established strong relationships with key stakeholders, promoting collaboration and generating positive results for the brand.
  • Submitted weekly reports to managers.
  • Conducted meetings to address procedures, policies and issues.
  • Maintained above-average brand penetration.
  • Recruited and trained staff.
  • Created and managed social media campaigns to increase brand engagement.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Wrote and distributed press releases to increase brand visibility.

Business Development Manager

Feilds
12.2023 - 03.2024
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.

Customer Service Manager/Branding Manager

Couture Beauty Lounge
04.2018 - 12.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Created and reviewed invoices to confirm accuracy.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Customer Service Manager/Branding Consultant/Manager of Business Development and Sales

Luccess Limited
03.2010 - 02.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Generated revenue and profitable growth by meeting sales targets.
  • Established strategic partnerships with industry influencers to increase brand visibility and credibility among targeted demographics.
  • Created customized marketing materials to increase product awareness.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
  • Built diverse sales pipeline to exceed quota targets.
  • Built relationships with customers and community to establish long-term business growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Education

Dispatch And Freight Broker Specialist -

Maze Consultancy& Training
Mississauga, ON
02.2022

Marking And Branding Expert - Branding/ Marketing

My Lifestyle Academy
Online
07.2020

Commutations/ Networking Specialist - Communications And Media Networking

TGON Nation
Online
06.2019

Licensed Hairdresser - Hairdressing

Kootenay School of Hair
Cranbrook, BC
05.2002

Skills

  • Logistics Analysis
  • Demand forecasting
  • Transportation Management
  • Shipping and receiving operations
  • Operational management
  • Team Management
  • Documentation
  • Mentoring and training
  • Logistics Oversight
  • Skilled in [Software]
  • Budget Planning
  • Purchasing management
  • Customs Compliance
  • Logistics Management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Customer Relationship Management (CRM)
  • Staff Training
  • Building rapport
  • Dispute Resolution
  • Customer Education
  • Account Management
  • Spreadsheets
  • Product Promotion
  • Brand representation
  • Shipping and Logistics
  • Sales closing
  • CRM Software
  • Project management abilities
  • Shipping procedures understanding
  • Delivery Scheduling
  • Consultative Sales
  • [Software] CRM system proficiency
  • Customer Engagement
  • Social Media Strategy
  • Internal Communications
  • Sales Promotion
  • Brand Messaging
  • Strategic Thinking
  • Microsoft Office
  • Relationship Building
  • MS Office Suite
  • Digital Marketing
  • Social Media Marketing
  • Marketing and Advertising
  • Marketing Plan Development

Languages

English
Native or Bilingual

Timeline

Business Development Manager

Feilds
12.2023 - 03.2024

Logistics Operations Manager

Zamola Logistics
01.2022 - Current

Customer Service Manager/Branding Manager

Couture Beauty Lounge
04.2018 - 12.2023

Branding Manager

Inspire2beU Inc
11.2014 - Current

Customer Service Manager/Branding Consultant/Manager of Business Development and Sales

Luccess Limited
03.2010 - 02.2018

Dispatch And Freight Broker Specialist -

Maze Consultancy& Training

Marking And Branding Expert - Branding/ Marketing

My Lifestyle Academy

Commutations/ Networking Specialist - Communications And Media Networking

TGON Nation

Licensed Hairdresser - Hairdressing

Kootenay School of Hair

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Amanda Ryan