Justin Salt
Saskatoon,SK
Summary
Forward-thinking Manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Proven leader with a track record of driving business improvements at Can-Am Auto Glass and Supplies, adept in staff management and customer relations. Excelled in leveraging product knowledge and analytical skills to enhance customer satisfaction and team productivity, achieving significant repeat business. Skilled in consulting and idea development, consistently surpassing sales targets through exceptional communication and service.
Pursuing full-time role that presents professional challenges and utilizes interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Can-Am Autoglass and Supplies (Crystal Glass LTD.)
09.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Enhanced team productivity by streamlining operational processes.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Generated repeat business through exceptional customer service.
Service Advisor/Tire and Lube Technician
Mobil 1 Lube Express - Wyant Group
01.2018 - 08.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Automotive Sales Consultant
Jubilee Ford Saskatoon - Wyant Group
08.2017 - 08.2018
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Expanded professional network within automotive industry by attending conferences, workshops and training sessions.
Education
High School Diploma -
Nutana Collegiate
Saskatoon, SK06.2017
Skills
Active Listening
Excellent Communication
Consulting
Idea Development and Brainstorming
Business Development
Product and service knowledge
Marketing and sales
Money Handling
Customer rapport
Problem Resolution
Decision-Making
Professional and Courteous
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Assistant Manager
Can-Am Autoglass and Supplies (Crystal Glass LTD.)
09.2020 - 09.2023
Service Advisor/Tire and Lube Technician
Mobil 1 Lube Express - Wyant Group
01.2018 - 08.2020
Automotive Sales Consultant
Jubilee Ford Saskatoon - Wyant Group
08.2017 - 08.2018
High School Diploma -
Nutana Collegiate
- CPR/AED Certification
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