Prem Soni
Saskatoon,SK
Summary
Dynamic customer service professional with extensive experience at Circle K Convenience Store, excelling in issue resolution and cash handling. Proven track record in staff training and inventory management, enhancing operational efficiency. Recognized for fostering customer loyalty through empathetic service and effective merchandising strategies. Strong organizational skills complement a commitment to compliance and team leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Circle K Convenience Store
1010 Taylor St East Saskatoon
05.2023 - Current
- Delivered excellent customer service by answering inquiries, processing sales, and handling refunds/exchanges in line with store policies.
- Assisted with merchandising by stocking shelves, rotating inventory, and setting up promotional displays.
- Maintained store image by ensuring cleanliness and compliance with health and safety standards.
- Handled cash and operated POS systems accurately while promoting loyalty programs.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Efficiently handled lottery transactions while ensuring compliance with provincial regulations.
- Completed lottery paperwork including invoice tracking and reconciliation with accuracy.
Customer Service Representative/Retail Cashier
Circle K Convenience Store
University Of Saskatchewan, 1 Campus Dr, Saskatoon
09.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Entrusted with full managerial responsibilities for 4 months, including supplier ordering, merchandising, cash office management, and financial paperwork, ensuring smooth store operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supported merchandising by organizing shelves and ensuring proper product placement.
- Assisted in training new staff members on store policies and cashier procedures.
- Contributed to loss prevention by monitoring inventory and ensuring compliance with company standards.
- Promoted customer satisfaction by resolving minor complaints and providing product information.
Education
Bachelors of Agriculture - Food And Bioproduct Science
University of Saskatchewan
Saskatoon04-2026
Skills
- Customer Service & Issue Resolution
- Cash Handling, POS & Lottery Transactions
- Lottery Invoice Tracking & Back-Office Paperwork
- Staff Training, Supervision & Scheduling
- Ordering, Stocking & Inventory Management
- Bank Deposits & Cash Office Management
- Merchandising & Promotional Display Setup
- Loss Prevention & Policy Compliance
- Strong Organization & Time Management
- Computer Literacy (MS Office, POS & Inventory Software)
- Team management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
French
Elementary
Certification
- Lottery handling certificate
- Basic First Aid and CPR (St. John's Ambulance, Saskatoon).
- Serve it Right Saskatchewan
- Saskatchewan food Handling certificate
- USASK employee safety certificate
Timeline
Customer Service Representative Team Lead
Circle K Convenience Store
05.2023 - Current
Customer Service Representative/Retail Cashier
Circle K Convenience Store
09.2022 - 04.2024
Bachelors of Agriculture - Food And Bioproduct Science
University of Saskatchewan