Justin Penny
Winnipeg,MB
Summary
Dynamic and results-driven professional with a proven track record at Sutherland Global, excelling in technical support and software development. Proficient in VB.NET and C#, I enhanced operational efficiency and user engagement, achieving significant improvements in system performance and customer satisfaction. Strong problem-solving skills complement my technical expertise.
Overview
11
11
years of professional experience
Work History
Associate Technical Support Specialist
Sutherland Global
01.2024 - 05.2025
- Provided technical support for software and hardware issues, enhancing user experience.
- Diagnosed and resolved connectivity, system performance, and application errors, ensuring seamless operation across multiple platforms.
- Assisted users with troubleshooting procedures, effectively escalating complex cases for timely resolution.
- Achieved performance benchmarks in resolution time and customer feedback satisfaction.
Server Administrator
Syndicate Gamers
01.2014 - 10.2024
- Streamlined software maintenance procedures, reducing response time for bug fixes by 50% and improving software reliability for clients.
- Monitored performance of 10 servers, achieving 99.9% uptime to maintain optimal productivity.
- Mediated community management and led strategic initiatives, increasing active users by 50% and reducing customer support queries by 25%.
- Implemented a software upgrade that resulted in a 35% improvement in the company's server capabilities and a 50% reduction in cybersecurity incidents.
Plugin Developer
Peepo Club
08.2018 - 01.2023
- Designed and customized visually captivating, user-friendly website to meet client preferences, achieving 40% increase in average time spent on site.
- Developed and implemented custom game content and programs, leading to 250% increase in daily active users.
Assistant Software Developer
TEC Equipment
01.2022 - 07.2022
- Collaborated with cross-functional teams to define project requirements and specifications, enhancing clarity for development.
- Implemented planning and problem-solving strategies, facilitating on-time delivery of project milestones.
- Assisted in troubleshooting software issues to maintain functionality and performance standards.
- Enhanced operational efficiency at TEC Equipment through innovative software development.
- Coordinated with team members to align on complex project requirements, ensuring effective communication and execution.
Education
Google Cybersecurity Professional Certificate -
Coursera
12.2023
Software Development Certificate w/ Honors -
Red River College
12.2020
Skills
- VBNET and C#
- ASPNET and NET Core
- Java and JavaScript
- XML and MySQL
- MS SQL Server
- WPF and CSS 3
- Version control with GIT
- 3D modeling with Blender
Demonstrated Abilities
Can actively listen to various presentations, retain and relay information effectively., Work with flexibility, adapting and assisting due to the needs of the group or to assist a peer., Organizes files in a productive and accessible manner, while managing competing priorities., Familiar with AGILE developing techniques, designing programs in an efficient manner., Consistently meets deadlines, very focused and prioritizes urgent needs/projects.
Timeline
Associate Technical Support Specialist
Sutherland Global
01.2024 - 05.2025
Assistant Software Developer
TEC Equipment
01.2022 - 07.2022
Plugin Developer
Peepo Club
08.2018 - 01.2023
Server Administrator
Syndicate Gamers
01.2014 - 10.2024
Google Cybersecurity Professional Certificate -
Coursera
Software Development Certificate w/ Honors -
Red River College